Mary Ramirez
Los Angeles
Summary
Entry level Optical Technician with a history of enhancing customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detailed oriented individual with exceptional communication and active listening skills. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Client Care Representative
Biologique Recherche
New York, NY
04.2021 - 07.2025
- Facilitated resolution of online order issues, ensuring customer satisfaction through effective handling of returns and lost packages.
- Delivered tailored skincare product education through daily video calls with a maximum of 10 clients.
- Coordinated and conducted email, phone, and video consultations with clients to ensure effective communication and satisfaction.
- Addressed complex customer inquiries through escalated calls and emails, providing expert support and guidance.
- Engaged in training seminars aimed at broadening product knowledge and understanding.
- Engaged with Salesforce and integrated efforts with teams to optimize sales operations.
Customer Service
Milani Cosmetics
Culver City, CA
05.2016 - 01.2021
- Managed front office responsibilities to enhance visitor experience and streamline administrative processes.
- Ensured office presentation met company standards to support a welcoming atmosphere for clients and staff.
- Facilitated communication by efficiently handling incoming calls and operating switchboard systems.
- Oversaw security system management to ensure optimal protection of assets.
- Coordinated meetings and appointments for leadership team to facilitate effective communication. Organized schedules for broad meetings to enhance collaboration among departments. Supported leadership in managing time efficiently through strategic appointment planning.
- Oversaw maintenance of office directories, supplies, and snack inventory.
- Managed logistics for shipping department to facilitate timely receipt and delivery of packages.
- Provided comprehensive assistance to administrative team by managing overflow work, including word processing, data entry, and research activities.
- Oversaw management of office equipment and budget allocations.
- Facilitated external and internal communication and management systems.
- Supervised clerical and administrative staff to enhance operational efficiency.
- Assisted teams in utilizing Sage, EDI, Zendesk, Shopify, Outlook, Google Docs, and Adobe Acrobat DC for daily operations. Helped streamline communication and project management through effective use of these tools. Supported colleagues in troubleshooting software issues to enhance productivity.
Education
High School Diploma -
Belmont High School
Los Angeles In The Process of ABO And NCLE Certifications - Optical Technician
American Career College
Los Angeles 11-2026
Skills
- Creative administrative strategies
- Strong attention to detail
- Maintaining focus in high-stress situations
- Collaborative team member
- Proactive approach
- Systematic task execution
- Adaptable learner
- Fluent in two languages
- Trustworthy in commitments
Timeline
Client Care Representative
Biologique Recherche
04.2021 - 07.2025
Customer Service
Milani Cosmetics
05.2016 - 01.2021
High School Diploma -
Belmont High School
In The Process of ABO And NCLE Certifications - Optical Technician
American Career College