Krystal M. Beaton
Kingsburg
Summary
Recent graduate with foundational knowledge in marketing, sales, and advertisement. Seeking a work opportunity to gather proven work experience in women's lifestyle spaces. Able to demonstrate strong teamwork, problem-solving, and friendly customer service. Hardworking and passionate job seeker with great attention to detail to help assist customers with product knowledge and product benefits. Ready to help a retail team achieve company goals and contribute to enhancing women's beauty needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Representative
Kalos Specialized Services
12.2021 - 03.2025
- Delivered exceptional client service to enrolled members in social services leveraging extensive knowledge of services, created a welcoming and positive experience for those enrolled.
- Acted as the first point of contact for clients by answering questions, explaining services, and scheduling consultations or need base appointments.
- Handled complaints or service issues professionally from clients, aiming to resolve problems quickly.
- Worked closely with providers to make sure clients received seamless care and life management factors were running smoothly for each client.
Communications Intern
Wycliffe USA
01.2021 - 07.2021
- Interned remotely for course credit in content recruitment marketing teams and social media teams through Wycliffe USA, a nonprofit organization focusing to gain experience in marketing and advertisement strategies and campaign development.
- Developed and scheduled engaging social media content across platforms like LinkedIn, Instagram, and Facebook to boost organization brand visibility, drive individual’s engagement, and support recruitment initiatives.
- Collaborated with the HR and talent acquisition teams to create compelling digital content such as job postings, that aligned with the organization and recruitment manager’s specific value proposition.
- Monitored social media analytics and campaign performance using tools like Hootsuite and Canva, providing data-driven insights to optimize reach, improve engagement rates, and inform future content strategy.
Shop Associate
Jeb’s Swedish Creamery
01.2018 - 08.2019
- Provided customer service and efficient service while handling customer orders, questions, and concerns to ensure a positive experience.
- Managed point-of-sale operations by accurately processing cash and card transactions and managing receipts by balancing the money drawer.
- Followed food handling & sanitation protocols by following health and safety guidelines for food prep, ice cream scooping, and maintaining a clean and sanitary work environment.
- Kept tabs on inventory management by monitoring stock levels, restocking supplies, and noting replenishment inventory to management when needed.
- Worked in teams by collaborating with coworkers during high-volume hours to ensure smooth operations and quick service.
Seasonal Cashier
Hobby Lobby
10.2017 - 01.2018
- Delivered exceptional customer service by greeting shoppers, answering product questions, and assisting with locating merchandise to enhance the shopping experience.
- Operated POS systems to process purchases, returns, and exchanges accurately while handling cash, credit, and coupon transactions.
- Organized and restocked seasonal merchandise, ensuring shelves and displays were clean, orderly, and visually appealing.
- Assisted with setting up and taking down seasonal displays, following merchandising plans and safety guidelines.
- Supported team members during peak store hours by balancing customer service, stocking, and other operational tasks efficiently.
Education
Bachelor of Arts - Communications
Fresno Pacific University
Fresno, CA12.2021
Associate of Arts - Communication
Reedley College
Reedley, CA12.2016
High School Diploma - undefined
Kingsburg High School
Kingsburg, CA06.2013
Skills
- Interpersonal and written communication
- Promotional support
- POS system operation
- Retail store operations
- Problem-solving skills
- Teamwork and collaboration
- Contact follow-up
- Sales strategies
- Customer service
- Multi-tasking strength
- Client support
- Service recommendations
- Account management
- Campaign support
- Digital advertising
- Social media oversight
- Administrative office operations
- Data entry
- SEO optimization
- Customer engagement
- Calendar management
- Content scheduling
Certification
- Member of the American Marketing Association, DMI PRO Certified (April 2025) https://pdf.credential.net/nx5ih59i_1753803287416.pdf
- CPR/AED/First-Aid Certified (November 2024)
- Google Certified: Foundations of Digital Marketing and Ecommerce verified: https://shorturl.at/DYHd4
LANGUAGE COMPETENCIES
English: Native Language
Timeline
Client Care Representative
Kalos Specialized Services
12.2021 - 03.2025
Communications Intern
Wycliffe USA
01.2021 - 07.2021
Shop Associate
Jeb’s Swedish Creamery
01.2018 - 08.2019
Seasonal Cashier
Hobby Lobby
10.2017 - 01.2018
High School Diploma - undefined
Kingsburg High School
Bachelor of Arts - Communications
Fresno Pacific University
Associate of Arts - Communication
Reedley College