Mary Murphy
Sarnia,ON
Overview
8
8
years of professional experience
Work History
Loyalty Care Representative
Marriott International Worldwide Reservations
07.2021 - Current
- Acted as a liaison between loyalty program members and internal teams, ensuring seamless coordination and communication throughout the customer journey.
- Supported management in optimizing departmental procedures by providing valuable insights based on direct customer interactions.
- Successfully recovered at-risk loyalty accounts by proactively addressing customer concerns and offering tailored solutions.
- Managed a high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.
Dietary Aide
Twin Lakes Retirement
01.2020 - 03.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Customer Service Representative
Atelka
04.2017 - 06.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Northern Collegiate
Skills
- Goal-Oriented
- Call center experience
- Escalation Handling
- Data entry proficiency
- Relationship Building
- Problem Resolution
Timeline
Loyalty Care Representative
Marriott International Worldwide Reservations
07.2021 - Current
Dietary Aide
Twin Lakes Retirement
01.2020 - 03.2020
Customer Service Representative
Atelka
04.2017 - 06.2018
High School Diploma -
Northern Collegiate
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