Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
LEONILA PRICE

LEONILA PRICE

Dieppe

Summary

Seeking full-time or part-time employment. Able to multitask, well-organized, highly dependable, motivated and work well with others. Able to communicate in a good manners with people as possible, either in person or on the phone. Communicate well in English and have numerical skills. Previously working as a receptionist by contract and was excellent worker. Hard working individual and has a very positive attitude.

Professional with high standards and strong results orientation, prepared for role in customer loyalty and care. Skilled in conflict resolution, customer relationship management, and communication. Known for adaptability, teamwork, and reliability. Strong focus on enhancing customer satisfaction and driving positive outcomes.

Overview

36
36
years of professional experience

Work History

Loyalty Care Representative

Marriott International, Inc.
06.2018 - 02.2025
  • Improved customer retention rates by providing personalized assistance to loyalty program members.
  • Enhanced customer satisfaction by addressing and resolving loyalty program issues promptly.
  • Contributed to the development of new loyalty program initiatives, increasing member engagement and enrollment.
  • Assisted in the training of new Loyalty Care Representatives, ensuring consistency in service quality across the team.
  • Identified opportunities for upselling or cross-selling relevant products/services during interactions with existing loyalty members, contributing to revenue growth goals.
  • Managed a high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.

Broker and Status Caller

United Postal Services (UPS)
08.2004 - 11.2009
  • Inbound calls for potential customers
  • Making sure packaged being delivered in good condition, to the right individual or company
  • Making sure questions is being answered with customer's satisfaction
  • Offered customer of how to save money and time by opening an account with the company

Receptionist

Canadian Red Cross
05.2003 - 05.2004
  • Front desk receptionist, received public, handle payments, complete receipts;
  • Received telephone calls on multi-line phone system and redirect calls;
  • Operate computer equipment, photo copier, fax machine, and other related duties;
  • Assist with loan of health equipment to elderly and disabled clients, maintain accurate records;
  • Equipment inventory, conduct surveys with senior clients and other related duties

Front Desk Assistant

Multicultural Association of Fredericton
02.2003 - 04.2003
  • Answered phones, redirected calls and recorded messages
  • Faxed, photocopied and prepared mailing labels

Hostess / Customer Service

Tim Horton's
09.2001 - 01.2002
  • Demonstrate ability to listen effectively to customer to resolve their problems, which resulted in both, cost saving and excellent customer relations
  • Handle cash and operated computerized cash register

Assistant manager

Fine Diner
04.1989 - 11.1991
  • Ensure staffs were present and on time with uniforms clean and organized
  • Assisted staff by busing tables

Education

Specialized Training/Course - Labor Market Language Training, Microsoft Word, Excel, Power Point, Simply Accounting

Multicultural Association of Fredericton
Fredericton, New Brunswick
02.2003

Diploma - Introduction to Computer

Atlantic Business College
Fredericton, New Brunswick
03.2002

Diploma - Computer Basics

International Corresponding School
Fredericton, New Brunswick
04.1999

Skills

  • Goal oriented
  • Call center experience
  • Escalation handling
  • Data entry proficiency
  • Complaint resolution
  • Upselling strategies
  • Cross-selling techniques
  • Outstanding interpersonal skills
  • Customer service experience
  • Customer satisfaction measurement

Hobbies and Interests

  • Enjoys the outdoors
  • Reading magazines
  • TV
  • Networking
  • Fixing and decorating around the house
  • Sometimes volunteering to my kids school activities
  • Spending quality time with my family
  • Sometimes socializing with friends

Languages

English
Full Professional

Timeline

Loyalty Care Representative

Marriott International, Inc.
06.2018 - 02.2025

Broker and Status Caller

United Postal Services (UPS)
08.2004 - 11.2009

Receptionist

Canadian Red Cross
05.2003 - 05.2004

Front Desk Assistant

Multicultural Association of Fredericton
02.2003 - 04.2003

Hostess / Customer Service

Tim Horton's
09.2001 - 01.2002

Assistant manager

Fine Diner
04.1989 - 11.1991

Diploma - Introduction to Computer

Atlantic Business College

Diploma - Computer Basics

International Corresponding School

Specialized Training/Course - Labor Market Language Training, Microsoft Word, Excel, Power Point, Simply Accounting

Multicultural Association of Fredericton

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