Mary McDermott
Mississauga,ON, CANADA
Summary
Billing Agent with 3+ years of experience in medical billing processes. Individually managed 20+ clients as well as working within a team for larger hospital groups. Daily workload consists of receiving, filing, processing, and reconciling OHIP claims. Adept at general administrative tasks, communicating with clients via phone/email in a timely manner in order to resolve billing issues/inquiries. Currently seeking a new opportunity that will expand on this administrative experience.
Overview
3
3
years of professional experience
Work History
OHIP Billing Agent
JCL Medical
01.2021 - 07.2024
- Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
- Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
- Boosted efficiency by identifying areas for improvement within the billing process and suggesting actionable solutions.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Trained new employees on billing procedures and best practices, helping them become proficient quickly in their roles.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Responded to customer concerns and questions on daily basis.
Education
College Diploma - Office Administration - Health Services
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2021
Skills
- Deadline-oriented
- Data entry proficiency
- HIPAA Compliance
- Claim submission
- Claims Processing
- Billing and Invoicing
- Administrative Support
- Team Collaboration
Languages
English
Native or Bilingual
Timeline
OHIP Billing Agent
JCL Medical
01.2021 - 07.2024
College Diploma - Office Administration - Health Services
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Kentra JupiterKentra Jupiter
Laborer at JCL Safety ServicesLaborer at JCL Safety Services
ARYAN SINGHARYAN SINGH
Civil Site Engineer at JCL INFRA PVT. LTD.Civil Site Engineer at JCL INFRA PVT. LTD.
Arnold SturkeyArnold Sturkey
Permit Writer/Safety Technician at JCLPermit Writer/Safety Technician at JCL