Mary Malundu
Greater Sudbury,Canada
Summary
Social Service graduate with a solid foundation in customer service and a strong commitment to diversity and inclusion. More than five years of experience in communication and conflict resolution, leading to increased client satisfaction and autonomy. Expertise in team leadership and problem-solving aimed at fostering supportive environments and achieving impactful outcomes.
Overview
9
9
years of professional experience
Work History
Residential Support Worker
St. Mary's Home
07.2023 - 01.2024
- Ensure resident safety and respect, fostering independence and well-being.
- Guide residents with resources, enhancing their autonomy and life quality.
- Promote a supportive environment, achieving measurable improvements in client satisfaction.
Customer Service Representative
Blue Ocean Contact Centers
12.2022 - 01.2023
- Resolve customer issues efficiently, boosting satisfaction through empathy and effective communication.
- Handle multi-platform inquiries, ensuring seamless customer interactions and consistent service quality.
- Utilize active listening to address concerns, fostering strong customer relationships and trust.
Sales Lead
Clore Beauty Supply
09.2022 - 12.2022
- Led product display management, enhancing customer engagement and satisfaction.
- Provided tailored product advice, boosting sales and customer loyalty.
- Maintained high service standards and store cleanliness, improving customer experience.
Sales Lead
Call It Spring
06.2022 - 09.2022
- Led team to surpass sales goals, enhancing store's financial performance.
- Delivered excellent customer service, ensuring high satisfaction levels.
- Optimized daily operations, improving efficiency and team morale.
Seasonal Sales Associate
Magasin Simons
11.2021 - 01.2022
- Provided efficient customer service during peak holiday season, enhancing shopping experience.
- Replenished stock and upheld visual merchandising standards, ensuring product availability.
- Facilitated smooth operations by maintaining organized inventory, boosting sales efficiency.
Cashier
Tim Hortons
08.2019 - 01.2020
- Efficiently processed transactions, enhancing customer satisfaction and operational flow.
- Supported food preparation and cleanliness, contributing to a welcoming environment.
- Maintained a friendly attitude, fostering positive customer interactions and repeat business.
Cashier & Stocking Associate
Dollarama
06.2017 - 09.2018
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Organized merchandise displays, improving store aesthetics and product accessibility.
- Monitored inventory levels, ensuring timely restocking and preventing stockouts.
- Collaborated with team members to maintain a clean and orderly store environment.
- Utilized point-of-sale system to manage sales, contributing to smooth daily operations.
Cashier & Garnisher
Harvey's
07.2015 - 07.2017
- Delivered efficient service, enhancing customer satisfaction and order precision.
- Boosted order accuracy, ensuring customer contentment during busy periods.
- Streamlined service delivery, maintaining high standards of customer interaction.
- Facilitated smooth operations, contributing to a positive dining experience.
- Managed high-volume orders, ensuring prompt and precise service.
Education
Diplôme - Techniques de travail social
Collège Boréal
Greater Sudbury, ON01.2020
Ontario Secondary School Diploma - undefined
Collège Notre-Dame
Greater Sudbury, ON01.2018
Skills
- Customer Service
- Communication
- Team Leadership
- Problem Solving
- Time Management
- Microsoft Office
- Windows OS
- Active Listening
- Group Facilitation
- Conflict Resolution
- Organization
- Client Advocacy
- Cultural Awareness
- Emotional Support
- Cosmetology
Languages
English - Highly Proficient
French - Native
Internships
- Support worker
- Alzheimer's society at Greater Sudbury
- Assisted in providing a range of services to individuals living with dementia and their families, including support groups, educational resources, and referrals to other services. While offering companionship, assistance with personal care, and help with housework.
Timeline
Residential Support Worker
St. Mary's Home
07.2023 - 01.2024
Customer Service Representative
Blue Ocean Contact Centers
12.2022 - 01.2023
Sales Lead
Clore Beauty Supply
09.2022 - 12.2022
Sales Lead
Call It Spring
06.2022 - 09.2022
Seasonal Sales Associate
Magasin Simons
11.2021 - 01.2022
Cashier
Tim Hortons
08.2019 - 01.2020
Cashier & Stocking Associate
Dollarama
06.2017 - 09.2018
Cashier & Garnisher
Harvey's
07.2015 - 07.2017
Diplôme - Techniques de travail social
Collège Boréal
Ontario Secondary School Diploma - undefined
Collège Notre-Dame