Mary Innes
Kingsville,NS
Summary
leader with proven expertise in department organization and customer relationship management, Excelled in training and mentoring teams to exceed sales targets and enhance customer satisfaction. Skilled in negotiation and problem-solving, consistently achieving operational excellence and driving positive change.
Overview
6
6
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
Leamington, ON
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Shoppers Drug Mart
Kingsville, ON
01.2024 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Cosmetician
Shoppers Drug Mart
Kingsville, ON
08.2022 - 12.2023
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Demonstrated expertise in color matching techniques for foundation selection, resulting in higher client confidence in the final outcome.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded individual goals.
- Participated in ongoing professional development opportunities to stay current with emerging trends and best practices within the cosmetology industry.
- Increased return visits from customers through follow-up calls to ensure satisfaction with purchased products or services rendered.
Crew Member
Mcdonalds
Oshawa
06.2019 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Team building
- Process improvement
- Relationship building
- Negotiation
Fast Leaner
- Verbal and written communication
- Safety protocols
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Reliability
- Self motivation
Timeline
Supervisor
Shoppers Drug Mart
11.2024 - Current
Supervisor
Shoppers Drug Mart
01.2024 - 10.2024
Cosmetician
Shoppers Drug Mart
08.2022 - 12.2023
Crew Member
Mcdonalds
06.2019 - 06.2021