Mary Allam
Toronto,ON
Summary
Enthusiastic team player looking for an opportunity to use strong interpersonal skills in providing high standard customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Serve (Full Time)
Goa Indian Farm Kitchen
Toronto, ON
04.2023 - 11.2023
- Worked as a Server by interacting with customers and greeting them
- Took orders and help in communication between kitchen and customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server (Part Time)
Goa Indian Farm Kitchen
Toronto
06.2022 - 10.2022
- Worked as a Server (part time) by interacting with customers and greeting them
- Took orders and help in communication between kitchen and customers.
Processing Specialist (Part Time)
Krispy Kreme
Scarborough
05.2022 - 06.2022
- Worked as a processing specialist (part time) by obtaining ideal temperatures for icing, inspect, and garnish, ice and decorate doughnuts to product specifications, supply, and alternate displays to ensure freshness and compliance with standards
- Maintain processing equipment in accordance with standards
- Receive merchandise, alternate food products and retail stocks
- Took orders and help in communication between kitchen and team members.
Customer Support Advisor
Pokerstars
Hyderabad
05.2021 - 04.2022
- Responded to customer inquiries, issues, and requests through various channels such as phone, email, chat, or social media.
- Provided accurate and timely information to customers regarding products, services, and policies.
- Investigated and resolved customer complaints or issues effectively and efficiently.
- Collaborated with other departments to address complex problems or escalate issues as needed.
- Followed company policies and procedures in handling customer interactions.
- Ensured compliance with privacy and security standards when handling customer information.
Cashier (Part Time)
Big Bazaar
Hyderabad
12.2020 - 04.2021
- Worked as a Cashier (part time) by receiving payments and issuing receipts, gift – wrapping packages and keeping track of all cash and credit
- Interacted with customers and helped in solving all the product related queries.
- Performed other duties as assigned by management.
Server (Part Time)
Speedy’s Cafe
Hyderabad
06.2019 - 11.2020
- Worked as a Server (part time) by interacting with customers and greeting them
- Took orders and help in communication between kitchen and customers.
Education
Post Graduate Diploma - Information Systems and Business Analysis
George Brown College - Toronto, Canada
01-2022
Bachelor of Commerce Computers - Commerce
Loyola Academy Degree College & PG College
04.2019
High School Diploma -
St. Ann’s Junior College - Hyderabad, India
03.2016
Skills
- Smart Serve License holder
- Highly flexible to business needs
- Quick learner with the ability to multi-task
- Teamwork Skills
- Customer service Skills
- Ability to work with minimal supervision, exercise good judgement, solve problems and prioritize work in a changeable environment with efficiency and accuracy even during holiday season
Availability
7 days a week between 08:00 to 22:00
Languages
- English (Fluent)
- Telugu (Fluent)
- Hindi (Fluent)
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Full Professional
Certification
- Smart Serve
References
References available upon request.
Timeline
Serve (Full Time)
Goa Indian Farm Kitchen
04.2023 - 11.2023
Server (Part Time)
Goa Indian Farm Kitchen
06.2022 - 10.2022
Processing Specialist (Part Time)
Krispy Kreme
05.2022 - 06.2022
Customer Support Advisor
Pokerstars
05.2021 - 04.2022
Cashier (Part Time)
Big Bazaar
12.2020 - 04.2021
Server (Part Time)
Speedy’s Cafe
06.2019 - 11.2020
Post Graduate Diploma - Information Systems and Business Analysis
George Brown College - Toronto, Canada
Bachelor of Commerce Computers - Commerce
Loyola Academy Degree College & PG College
High School Diploma -
St. Ann’s Junior College - Hyderabad, India
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