Marwa Shams
Scarborough
Summary
Motivated and hardworking individual with excellent communication and customer service skills seeking a position as a Retail Store Associate or similar role in a fast-paced retail environment. Eager to contribute to team success through a strong work ethic, attention to detail, and dedication to high-quality customer service. Committed to supporting my family and growing professionally.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Volunteer
Catholic Community Services
01.2023 - 06.2025
- Assisted with organizing community events and distributing supplies
- Helped visitors with questions and guided them to needed resources
- Gained experience in handling basic customer interactions
Babysitting / Household Support (Freelance)
Private Homes
01.2023 - 01.2024
- Provided responsible childcare and home support
- Demonstrated patience, care, and attention to safety
- Managed multiple tasks such as cleaning, cooking, and supervising children
Education
High School Diploma -
Sir Wilfrid Laurier
Toronto, Canada 05.2001 -
Skills
- Friendly
- Professional
- Customer-focused
- Fast learner
- Adaptable
- Excellent verbal communication
- Reliable
- Punctual
- Ability to work independently
- Ability to work in a team
- Knowledge of basic POS systems
- Able to lift and organize merchandise
- Strong time management skills
- Multitasking skills
Certification
CCS Cashier Training
Timeline
CCS Cashier Training
05-2025
Customer Service Volunteer
Catholic Community Services
01.2023 - 06.2025
Babysitting / Household Support (Freelance)
Private Homes
01.2023 - 01.2024
High School Diploma -
Sir Wilfrid Laurier
05.2001 -
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