Marwa Khalifh
Corona
Summary
Passionate and motivated to work in the fitness industry and to build a community with others who share the same interest. Excellent in maintaining a professional, positive and energetic attitude in the work field.
Overview
11
11
years of professional experience
Work History
Fitness Coach/Consultant
Golds Gym
11.2023 - 06.2025
- Build and maintain strong client relationships through proactive outreach, personalized coaching, and consistent follow-up to support member success and satisfaction.
- Effectively communicate with a diverse clientele, fostering a welcoming, motivating, and professional gym environment.
- Conduct individualized fitness assessments and develop customized training programs based on client goals, physical capabilities, and needs.
- Leverage digital platforms and self-service fitness technologies to enhance client engagement and track progress.
- Demonstrate a deep understanding of health and wellness principles while maintaining knowledge of Gold’s Gym policies, procedures, and digital support systems.
- Deliver exceptional customer service with a focus on client retention and satisfaction, using interpersonal skills to build a supportive community.
- Identify client needs with a digital-first mindset, making tailored recommendations that align with health goals and overall well-being.
- Combine NASM training certifications with real-world coaching to empower clients with both corrective and performance-based exercises.
- Promote fitness products, services, and group classes to support member engagement and gym growth.
Sole Proprietor/ Owner
EverythingCellular
08.2019 - 10.2023
- Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Optimized team hiring, training, and performance.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
General Store Manager
Everything Cellular
01.2016 - 08.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Front Desk Receptionist
Nanu Threading
11.2014 - 12.2015
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Performed cash and card transactions to complete customer purchases.
Restaurant Server
Pizza Hut
01.2014 - 11.2015
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Physique And Bodybuilding Coach
NASM
11.2023
Corrective Exercise Specialist
NASM
05.2020
Certified Personal Trainer
NASM
01.2019
High School Diploma -
John W. North High School
06.2013
Skills
- Strategic Planning
- Organization and Time Management
- Business Intelligence
- Data Collection
- Client Relationship Management
- First Aid/CPR
- Customer Service
Timeline
Fitness Coach/Consultant
Golds Gym
11.2023 - 06.2025
Sole Proprietor/ Owner
EverythingCellular
08.2019 - 10.2023
General Store Manager
Everything Cellular
01.2016 - 08.2019
Front Desk Receptionist
Nanu Threading
11.2014 - 12.2015
Restaurant Server
Pizza Hut
01.2014 - 11.2015
Corrective Exercise Specialist
NASM
Certified Personal Trainer
NASM
High School Diploma -
John W. North High School
Physique And Bodybuilding Coach
NASM
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