MARWA EL-KALANY

• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Trained new dental administrative employees and provided support in various roles to contribute to the clinic's overall success.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Monitored inventory levels of office supplies regularly, ordering additional stock when required to avoid shortages.
• Assisted in developing care plans tailored to individual patient needs, improving overall dental health outcomes.
• Managed sensitive patient information, maintaining confidentiality and privacy at all times.
• Managed over 30 calls, multiple emails, and faxes per day
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments.
• Used company software and databases to maintain records of services performed and patient conditions.

• Greet and welcome visitors warmly and professionally.
• Manage incoming calls using the phone system, ensuring effective phone etiquette.
• Schedule appointments and manage patient flow.
• Perform data entry tasks accurately and efficiently to keep records up to date.
• Assist with administrative duties, including filing, scanning, and organizing documents.
• Handle customer inquiries and provide support as needed.
• Prepared and processed insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Rotated between Downtown Core Dental and Whitemud Meadows Dental Studio

• Managed daily operations to ensure high efficiency, consistency, and quality in food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
• Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.

• Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
• Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
• Assisted management in creating employee schedules that ensured adequate staffing during peak hours without compromising operational efficiency.
• Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
• Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.

• Fostered a positive working environment, resulting in high employee retention rates.
• Collaborated with the marketing team to develop promotional campaigns for salon services, increasing brand awareness.
• Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
• Oversaw inventory management to ensure adequate stock levels of products and supplies.
• Achieved personal sales goals by upselling products to meet individual needs.
• Handled employee scheduling and coverage needs during business hours.
• Worked to continuously increase salon business through effective sales, service, and operations policies.

• Confirmed appointments, communicated with clients, and updated client records.
• Enforced salon and spa policies, following company procedures at all times.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
• Supported spa manager with administrative tasks, aiding in smooth spa operations.
• Processed client insurance payments and transactions swiftly, ensuring a smooth checkout process.

I worked at this location for a few months before being promoted to a managerial role at the newly established Beauty Beat Salon branch in City Centre Mall.

• Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
• Collaborated with the optical team to meet monthly sales targets, driving business growth.
• Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
• Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
• Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.