Maruf Morshed
Winnipeg,MB
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Experienced in fostering meaningful connections and promoting social development through engaging activities. Dedicated to upholding dignity, respect, and empowerment in all interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Retail Associate
Winners
01.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB12-2024
Skills
- Community Engagement and Outreach
- Relationship Building and Empathy
- Strong Communication and Interpersonal Skills
- Team Collaboration and Leadership
- Adaptability and flexibility
Accomplishments
- Facilitated workshops and interactive sessions promoting awareness of human rights and inclusion within the community.
- Collaborated with individuals and organizations to develop accessible programming tailored to diverse audiences.
- Supported community members in understanding their rights and accessing resources for empowerment.
- Advocate for International Students: Represent international arts students' concerns, addressing issues like discrimination, abuse, and negligence while ensuring confidentiality.
- Provide Guidance and Support: Offer one-on-one support with visa renewals, Canadian tax laws, and individual advocacy to address specific challenges.
- Foster Cultural Integration: Organize workshops and events on cultural diversity to promote understanding and inclusion among students.
- Build Community Connections: Create platforms and initiatives that help international students feel more connected to their peers and the university.
- Enhance Career Opportunities: Partner with Career Services to connect international students with alumni and professionals in their fields, bridging communication gaps.
Manitobans For Human Rights
Community Outreach Volunteer
Winnipeg, Manitoba
April 2022-August 2022
ASBC (Arts Student Body Council)
International Students' Representative
University of Manitoba
August 2021- August 2022
Languages
English
Full Professional
Timeline
Customer Service Representative
Dominos Pizza Inc.
02.2023 - Current
Retail Associate
Winners
01.2022 - 01.2023
Bachelor of Arts - Economics
University of Manitoba
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