MARTRICK KEVIN BALOMIT

Assisted with daily operations to maintain health and safety compliance. Supported training of new staff on operational procedures and customer service. Monitored inventory levels to coordinate timely stock replenishment and reduce shortages. Implemented process improvements to enhance order accuracy and decrease wait times. Helped facilitate team meetings to share goals, updates, and performance feedback. Aided in financial management by tracking sales and assisting with cash handling. Developed training materials to support staff onboarding and ongoing education. Analyzed customer feedback to identify trends and improve service delivery.

Provided exceptional hospitality by anticipating guest needs, ensuring seamless service, and coordinating with teams for timely food and beverage delivery. Maintained organized, safe, and professional dining environments while actively supporting operations through hands-on tasks to enhance overall guest satisfaction.

Facilitated guest arrivals by greeting and assisting with luggage. Guided guests to their rooms to enhance arrival experiences. Delivered comprehensive hotel and local area information while managing transportation and valet requests. Oversaw lobby operations by proactively addressing guest needs and upholding St. Regis service standards.