Jay Shah
Cornwall,ON
Summary
Motivated retail management professional with 3+ years of experience overseeing store operations, staffing, inventory, and guest service. Proven ability to drive sales, control shrink, and lead teams in fast-paced environments. Skilled in merchandising, seasonal store setup/teardown, and delivering profitability while maintaining compliance and safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Associate
Walmart
Cornwall, Canada
11.2022 - Current
- Assisted with PO Clerk responsibilities, including inventory tracking and trailer management, developing skills in stock control and operational flow.
- Proactively supported team leadership responsibilities, ensuring productivity standards were met while maintaining compliance and safety.
- Trained new associates on safety procedures and operational best practices.
- Ensured compliance with health, safety, and operational standards, maintaining a safe and efficient work environment.
- Accustomed to physically demanding roles, including 8+ hours of standing/walking, lifting up to 50 lbs, and performing setup/teardown tasks.
Store Supervisor
Shell
Cornwall, Canada
09.2023 - 04.2024
- Directed daily operations, ensuring staffing levels, scheduling, and store performance targets were consistently met.
- Trained, mentored, and evaluated employees to maintain strong customer service standards and operational efficiency.
- Oversaw cash handling, reconciliations, and end-of-day reporting, maintaining 100% accuracy.
- Managed inventory and liaised with vendors to optimize stock availability, reduce shrink, and improve merchandising.
- Proactively resolved customer issues, ensuring a positive service experience and fostering repeat business.
Restaurant Manager
Cheesy and Chilli
India
08.2020 - 04.2022
- Led all restaurant operations including staffing, customer service, inventory management, and financial oversight.
- Supervised and developed a team of 10+ employees, conducting pre-shift briefings and ongoing performance coaching.
- Reduced operational costs by improving stock rotation and supplier negotiations while maintaining service quality.
- Controlled costs and optimized profit margins by managing vendor relationships and reducing waste.
- Consistently delivered high guest satisfaction scores through effective conflict resolution and service improvements.
Crew Member
Subway
Cornwall, Canada
11.2022 - 09.2023
- Delivered excellent customer service, ensuring order accuracy and efficient transaction handling.
- Supported operational flow by assisting with food preparation, restocking, and maintaining cleanliness standards.
- Assisted teammates during peak hours to maintain service speed and efficiency.
- Complied with all health and safety regulations, contributing to a safe dining environment.
Education
Diploma - Computer Programming
St. Lawrence College
Cornwall01.2024
High School Diploma - undefined
ETS
Nadiad03.2020
Skills
- Store Operations & Merchandising
- Staff Leadership & Scheduling
- Guest Service & Complaint Resolution
- Inventory & Shrink Control
- Sales & Profitability Growth
- Seasonal Setup, Pack-Up & Teardown
- Safety & Compliance
Certification
Cloud Computing Course (2021)
Timeline
Store Supervisor
Shell
09.2023 - 04.2024
Logistics Associate
Walmart
11.2022 - Current
Crew Member
Subway
11.2022 - 09.2023
Restaurant Manager
Cheesy and Chilli
08.2020 - 04.2022
Diploma - Computer Programming
St. Lawrence College
High School Diploma - undefined
ETS