Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martins Ukavwe

North York,ON

Summary

Energetically propelled customer satisfaction at all jobs by expertly resolving disputes with empathy and critical thinking, boosting loyalty. Skilled in data entry and active listening, I adeptly managed financial transactions and conflicts, enhancing repeat business. My problem-solving abilities and money handling prowess stand out, ready to contribute to your team's success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Safefest Superstore
NG
06.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Abees
NG
07.2021 - 07.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor Of Commerce -

York University
Toronto, ON

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Conflict Resolution
  • Money handling abilities

Languages

English

Timeline

Customer Service Representative

Safefest Superstore
06.2023 - 01.2024

Sales Associate

Abees
07.2021 - 07.2023

Bachelor Of Commerce -

York University
Martins Ukavwe