Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Martins Anyanwu

Kitchener,ON

Summary

Driven sales professional with a proven track record at Nigerianfoods, enhancing client satisfaction and expanding the customer base. Skilled in customer relationship building and sales expertise, achieving significant sales revenue growth. Excels in interpersonal communication and strategic planning, ensuring customer retention and loyalty.

Overview

3
3
years of professional experience

Work History

Sales Representative

Nigerianfoods
Lagos
01.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Retail Sales Associate

Pama Enterprise
Lagos ,Nigeria
06.2021 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
2024

Bachelor of Science - Physics

Imo State University
Owerri ,Nigeria
2021

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Sales Presentations
  • Product and service knowledge
  • Customer Retention
  • Strategic Planning

Accomplishments

• Increased customer retention by 25% through the development and maintenance of strong relationships, boosting loyalty, trust, and satisfaction.
• Completed over 200 custom nail art designs using acrylics, gels, and glitters, consistently meeting clients’ expectations and preferences.
• Provided nail treatment and maintenance services to over 150 clients for both hands and feet, ensuring high levels of client satisfaction.
• Achieved a 90% customer satisfaction rate by keeping clients’ nails in excellent condition and offering personalized advice on maintaining manicures.
• Collaborated with a team of 5 salon staff members to enhance the overall client experience, contributing to a 20% increase in repeat customers.
• Efficiently shaped and smoothed nails and extensions for over 100 clients using tools such as files and rotary abrasive wheels, ensuring precise and polished results.

Languages

English
Professional Working

Timeline

Sales Representative

Nigerianfoods
01.2023 - 03.2024

Retail Sales Associate

Pama Enterprise
06.2021 - 03.2023

Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Physics

Imo State University
Martins Anyanwu