Martine Laurent
Richmond,Ontario
Summary
Attentive personal care worker skilled in helping home-bound clients. Diligent about following treatment plans, updating documentation and maintaining healthy environments. Strengths include time management, organisation and multitasking. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Compassionate and reliable team member with impressive work ethic. Committed to improving health and wellbeing by facilitating exceptional levels of care. Proactive and friendly communicator with superb rapport-building skills.
Overview
17
17
years of professional experience
Work history
Personal support worker
Provide Home Healthcare
Ottawa, Ontario
2023.05 - 2024.01
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Maintained hygienic living environments through regular cleaning.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
PSW
Nurse Next Door
Ottawa, Ontario
2020.07 - 2022.11
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Maintained hygienic living environments through regular cleaning.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Safely transported and accompanied clients to appointments and activities.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
Personal support worker
Second Family Care
Ottawa, Ontario
2020.08 - 2021.10
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Aided clients with bedtime routines, washing and dressing.
- Accompanied clients to important appointments.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
Personal support worker
Residence Place Lacordaire
Montreal, Quebec
2013.12 - 2015.07
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
Customer service representative
Gemma Communication
Montreal, Quebec
2010.01 - 2013.06
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Recovery officer
Atelka
Montreal, Quebec
2007.05 - 2009.02
- Performed all debt collection activities according to guidelines and standards, verifying consistent compliance with Financial Conduct Authority (FCA) guidelines.
- Successfully resolved complex collection cases, liaising with debt collection agencies and local courts to ensure positive outcome.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call-centre environment handling manual and automatically dialled outbound calls.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
Education
High School diploma -
Secondary school Mont-Royal
Montreal, Quebec 09/1995 - 06/2000
Skills
- Medication assistance
- Bathing and grooming assistance
- First aid and safety
- Patient care
- Compassionate client care
- Client safety and first aid
- Community activities
- Patient services
- CPR certified
Languages
English
Fluent
French
Fluent
Timeline
Personal support worker
Provide Home Healthcare
2023.05 - 2024.01
Personal support worker
Second Family Care
2020.08 - 2021.10
PSW
Nurse Next Door
2020.07 - 2022.11
Personal support worker
Residence Place Lacordaire
2013.12 - 2015.07
Customer service representative
Gemma Communication
2010.01 - 2013.06
Recovery officer
Atelka
2007.05 - 2009.02
High School diploma -
Secondary school Mont-Royal
09/1995 - 06/2000