Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Certification
Interests
Timeline
Generic

Leah Marie Joy Dela Cruz

Etobicoke,Canada

Summary

With a compassionate and patient-focused approach, prepared to excel in a supportive environment. Possess solid understanding of basic healthcare protocols and techniques, coupled with strong communication skills. Eager to utilize and enhance caregiving and assistance skills as a Personal Support Worker to provide exceptional care to those in need.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Aging With Grace Health Services Ltd.
06.2024 - 10.2024
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

PERSONAL SUPPORT WORKER/CLINICAL ASSISTANT

UNITY HEALTH ST. MICHAEL'S HOSPITAL
09.2023 - 05.2024
  • Assisting clients in safely ambulating and transferring
  • Following client care plans while providing compassionate and respectful care
  • Assisting clients with activities of daily living
  • Reporting on condition of clients and any behavioral changes
  • Part time worker under agency-PREMIUM HEALTHCARE PROVIDERS

Nurse Assistant

Mayantoc Rural Health Unit and Birthing Facility
02.2020 - 02.2020

Standard First Aid & BLS-CPR with AED Training

Philippine Red Cross
12.2019 - 12.2019
  • Certified and Graduated in the STANDARD FIRST AID & BLS-CPR WITH AED TRAINING

Student Assistant

City Social Welfare & Development Center
09.2019 - 09.2019
  • Served as a second teacher in the center

CAREGIVER

ANAWIN LAY MISSIONS FOUNDATION INC.
07.2019 - 07.2019
  • Company Overview: A residential facility for the abandoned elderly
  • Providing personal care, assistance, and support to clients and their families
  • Planning and preparing meals and special diets; feeding or assisting with feeding
  • Assisting with activities of daily living
  • A residential facility for the abandoned elderly

Customer Service Representative

Sutherland Global Services
09.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

International Business management -

NIAGARA COLLEGE OF TORONTO
12.2023

National Certificate II - Caregiving

TARLAC SCHOOL OF ARTS AND TRADE
02.2021

Bachelor of Science - Nursing

ECUMENICAL CHRISTIAN COLLEGE
04.2012

Skills

  • Ability to learn and adapt to new skills
  • Critical thinking
  • Problem solving
  • Creativity
  • Resourcefulness
  • Ability to work under pressure
  • Communication skills
  • Interpersonal skills
  • Body mechanics
  • Positioning skills
  • Personal hygiene assistance
  • Bed-making
  • Medication assistance
  • Mechanical lifts usage

Cover Letter

Dear Madam/ Sir,

 I am an international student Graduate and an international educated nursing graduate as well wishing to express my strong interest in applying for a position of PSW. I am willing to provide all necessary requirements and willing to undergo training if needed. I am ready to put my ability, experience and enthusiasm to join your team. Being a hardworking team player delivering quality nursing care to clients, maximizing patient care comfort and safety. I possess sound judgement abilities and critical thinking, good time management skills with excellent communication and interpersonal skills. Thank you for considering my application. I look forward to discussing how my experience and passion  for caregiving align with my goals. I am available for an interview at your earliest convenience and can  be reached at 647-223-1584.

Respectfully,

Leah Marie Joy R. Dela Cruz


References:

Valerie Finn: 647-996-3338

Marien Reyes: 416-890-3724

Fawzia Hussain: 519-807-8201

Languages

English
Full Professional

Certification

standard first-aid

  • First Aid Certification - Injury Prevention, Universal Precaution -NationalCPRFoundation (Nov.24,2024-Nov.4.2026)
  • Adult/Child/Infant CPR/AED certification – National CPRFoundation (Nov.4,2024-Nov.2,2026)

Interests

  • Offering time and support to shelters for the homeless, women, and animals

Timeline

Personal Support Worker

Aging With Grace Health Services Ltd.
06.2024 - 10.2024

PERSONAL SUPPORT WORKER/CLINICAL ASSISTANT

UNITY HEALTH ST. MICHAEL'S HOSPITAL
09.2023 - 05.2024

Nurse Assistant

Mayantoc Rural Health Unit and Birthing Facility
02.2020 - 02.2020

Standard First Aid & BLS-CPR with AED Training

Philippine Red Cross
12.2019 - 12.2019

Student Assistant

City Social Welfare & Development Center
09.2019 - 09.2019

CAREGIVER

ANAWIN LAY MISSIONS FOUNDATION INC.
07.2019 - 07.2019

Customer Service Representative

Sutherland Global Services
09.2015 - 03.2017

National Certificate II - Caregiving

TARLAC SCHOOL OF ARTS AND TRADE

Bachelor of Science - Nursing

ECUMENICAL CHRISTIAN COLLEGE

standard first-aid

  • First Aid Certification - Injury Prevention, Universal Precaution -NationalCPRFoundation (Nov.24,2024-Nov.4.2026)
  • Adult/Child/Infant CPR/AED certification – National CPRFoundation (Nov.4,2024-Nov.2,2026)

International Business management -

NIAGARA COLLEGE OF TORONTO
Leah Marie Joy Dela Cruz