Martina Brew
Tracy
Summary
Entry-level IT professional with extensive experience in IT support, troubleshooting, and system maintenance. Strong problem-solving skills and adaptability to new technologies. Hands-on experience in educational and operational environments. Committed to high-quality service and continuous technical improvement.
Tech-savvy innovator with experience in emerging technologies and a passion for improvement. Identifies opportunities for enhancements and implements effective solutions. Leverages new tools and methods to solve problems and boost productivity. Excels in fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Sales Representative
T-mobile Exclusive Wireless
07.2025 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted product presentations and demonstrations to effectively engage potential customers.
- Collaborated with team members to identify market trends and customer needs.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Fulfillment Associate
Amazon
09.2022 - 05.2025
- Operate warehouse equipment, ensuring efficient inventory flow and accurate order fulfillment.
- Use handheld scanners for precise package tracking and timely data entry.
- Inspect incoming materials to maintain high quality standards and order accuracy.
- Match merchandise to invoices, ensuring correct order processing and customer satisfaction.
- Contribute to a safe work environment by practicing safe lifting techniques.
IT Intern
Mountain House High School
03.2020 - 05.2020
- Provided tech support to staff and students on hardware and software issues.
- Assisted with installations, updates, and routine maintenance of computer systems.
- Helped maintain classroom technology and troubleshoot issues.
- Developed communication skills while working with diverse users.Assessed and resolved hardware and software issues, ensuring minimal downtime and enhancing user productivity across the school.
- Executed routine maintenance on computer systems, leading to improved performance and increased reliability of classroom technology.
- Partnered with faculty to streamline tech support processes, fostering a more efficient environment for both staff and students.
Education
Associate of Science - Computer Science
Western Governors University
Salt Lake City, UT09-2026
High School Diploma -
Mountain House High School
Mountain House, CA05.2020
Skills
- IT Support
- Technical Troubleshooting
- System Maintenance
- Network Setup
- Problem Solving
- Customer service
- Interpersonal communication skills
- Quality Assurance
- Data Entry
- Equipment Operation
- Customer relationship building
- Customer relations
Timeline
Sales Representative
T-mobile Exclusive Wireless
07.2025 - Current
Fulfillment Associate
Amazon
09.2022 - 05.2025
IT Intern
Mountain House High School
03.2020 - 05.2020
Associate of Science - Computer Science
Western Governors University
High School Diploma -
Mountain House High School
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