Microsoft Word
Amber Irwin
Marketing/ Customer Service
Cold Lake,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales Representative
Vector Marketing
01.2020 - 07.2022
- Finding my own customers to call and sell Cutco Knives, while designing and promoting my own personal data website to share the product knowledge with my potential customers
- I resolved and complied with customers questions and concerns with a positive attitude about the product
Shoe Sales Associate
The Shoe Company
03.2017 - 12.2019
- Promoting sales and products
- Cleaning and organizing the floor
- Putting stock out for customer review
- Marking sales items
- Cashier
- Closing and opening the store
- Canvassing
Cashier
World Vision Canada
09.2018 - 01.2019
- I went door to door promoting people to donate money to world vision for kids in Third World Countries
- I excelled in leadership and sales commission and my ability to bounce back from difficult obstacles and rejection is always outstandingly positive
Cashier/Stock
Red Apple
06.2016 - 05.2017
- Cashier
- Stocked inventory
- Cash outs
- Closed and open the store with manager
- Intellectually and strategically categorized inventory while cleaning my work areas
Assistant Sales And Marketing Manager
Mark's Work Warehouse
06.2013 - 07.2014
- Managed cashier
- Handled the organizing of the floor
- Having great product knowledge for the customers
- Placing inventory and products on and off the floor in a strategic way to attract sales
Cashier
No Frills
08.2012 - 03.2013
- Stock
- Cashier
- Opening and closing the store
- Stocking and organizing the shelves
- Floor appearance
- Cash- outs by myself
Gymnastics Instructor
Lakeland Gymnastics
03.2009 - 05.2009
- Worked with the main teachers by helping others excel
Education
Digital Marketing
Sundance College
Edmonton, AB 04.2019 - 05.2020
Skills
Door-to-Door Experience
Time Management
Administrative Support
Communications
Cashier
Management
Digital Marketing
IT Support
Marketing
Exceptional communication and writing skills
Resiliency
Inventory
Training
Sales
Benefits Administration
Microsoft Office
Network Support
Sales Support
Operating Systems
Microsoft Excel
Computer Networking
LAN
Technical Support
Customer Service Skills
Word
IT Operations & Helpdesk
Cold Calling
Experience with handling high-risk interactions and addictions
Certification
Digital Marketing & Social Media Development, 04/19 to Present
Software
Microsoft Excel
Linux
Microsoft Office
Timeline
Sales Representative
Vector Marketing
01.2020 - 07.2022
Digital Marketing
Sundance College
04.2019 - 05.2020
Cashier
World Vision Canada
09.2018 - 01.2019
Shoe Sales Associate
The Shoe Company
03.2017 - 12.2019
Cashier/Stock
Red Apple
06.2016 - 05.2017
Assistant Sales And Marketing Manager
Mark's Work Warehouse
06.2013 - 07.2014
Cashier
No Frills
08.2012 - 03.2013
Gymnastics Instructor
Lakeland Gymnastics
03.2009 - 05.2009