Martina Belunkova

• Serving food and beverages promptly with focused attention to customer needs
• Working with TouchBistro system to place orders, managing bills
• Cultivating warm relationships with regular customers
• Maintaining clean and organized dining areas to uphold restaurant hygiene standards

KEY ACHIEVEMENTS

• Providing superior customer service, handling the busiest section in restaurant with ease and maintaining composure in stressful situations - Awarded as "Employ of the month" in September 2022
• Recorded highest sales-per-shift average among staff

Undertaking barista and front of house duties both behind the bar and on floor in fast paced environment, delegating duties and tasks to staff to meet objectives and maximize resources, supporting the venue manager and supervisor.

• Possessed comprehensive knowledge of coffee, wines and champagnes - ability to prepare coffee, alcoholic and non-alcoholic beverages
• Promoted to various positions within the company including host, bartender, training team member and progressed to a level of Shift Manager

Taking reservations, providing detailed information on menus, taking orders and serving food and beverages, checking on customers, collecting the bills.