Open To Work
MARTIN ROMAIN VINCENT
Olymel
Winnipeg,STATE_CA
Work Preference
Desired Job Title
Employé Dans Le Secteur Agro-alimentaireGas Station AttendantWelderKids' Club AssistantCustomer Service Manager
Work Type
Full Time
Important To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k match4-day work week
2025
years of professional experience
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Forward-thinking person skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Work History
Employé Dans Le Secteur Agro-alimentaire
6 Years- Participation in food production and processing operations
- Quality control and compliance with food safety standards
- Respect delays for production.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Gas Station Attendant
1 Year- Operated fuel dispensers and maintained cleanliness of fueling areas.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Built trustful relationships with customers to encourage return visits.
- Assisted customers with inquiries and provided information on services offered.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Maintained safety protocols and conducted regular inspections of equipment and facilities.
- Identified opportunities for process improvements, enhancing workflow efficiency at the station.
Welder
- Work under high pressure and respect deadlines
- Collaborated with team members to improve workflow efficiency and reduce downtime.
- Assisted in training new welders on safety protocols and welding practices.
- Implemented process improvements that enhanced overall production quality and speed.
- Maintained organized workstations, promoting safety and compliance with industry standards.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
Kids' Club Assistant
1 Year- Assistance et animation auprès des clients
- Communication et service clientèle
- Supervised daily activities and interactions among children, ensuring a safe and engaging environment.
- Coordinated age-appropriate games and educational activities to foster social skills and creativity.
- Monitored health and safety protocols, adhering to child supervision guidelines consistently.
- Assisted in developing program schedules, enhancing overall participation and engagement levels.
- Promoted healthy lifestyles through the integration of physical fitness activities into daily routines.
- Utilized positive reinforcement techniques to encourage good behavior.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Customer Service Manager
- Managed daily operations of customer service team, ensuring high-quality support delivery.
- Implemented feedback systems to gather customer insights for service improvement.
- Analyzed service metrics to identify trends and optimize response strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative & Manager
- Developed training programs for new representatives, enhancing team performance and knowledge retention.
- Managed high-volume calls while maintaining professionalism and positive demeanor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed knowledge of products and services to provide informed support to customers.
Education
Certificat National Niveau 4 En Usinage Mécanique - Usinage Mécanique et Fabrication d’Outils
Formation En Entrepreneuriat
Formation “Notre Quartier”
Cours Élémentaire de Conseiller en Centre d’Appels
Cambridge School Certificate
Skills
Excellent Communication skill in French
English & Creole(Mauritius)
Ability to work autonomously and in a team setting
God observation skill and an eye for detail
Ability to work in the field and meet deadlines
Problem-solving
Customer service
Time management
Customer relations
Issue resolution
Sales expertise
Friendly
positive attitude
Multitasking
ACTIVITÉS ET RESPONSABILITÉS
Class Representative Membre de Zezi-Vre-Zom (2015 – 2018) Class Representative Membre de Zezi-Vre-Zom (2015 – 2018)
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
Musique
Sports : Basketball
Handball
Football
Lecture
Plongée sous-marine
Timeline
Employé Dans Le Secteur Agro-alimentaire
Olymel
01.2019 - 01.2025Read More
Gas Station Attendant
Engen
01.2017 - 01.2018Read More
Kids' Club Assistant
Club Med
01.2010 - 01.2011Read More
Medco Trinity College
Cambridge School Certificate
Read More
Université de Maurice
Cours Élémentaire de Conseiller en Centre d’Appels
Read More
Welder
MAAA ENG LTD
2012 - 01.2016Read More
Customer Service Manager
Pro Contact
2007 - 2008Read More
Customer Service Representative & Manager
Infinity Call Center
2006 - 2007Read More
MITD
Certificat National Niveau 4 En Usinage Mécanique from Usinage Mécanique et Fabrication d’Outils
Read More
Ministry of Sports
Formation En Entrepreneuriat
Read More
Government
Formation “Notre Quartier”
Read More