MARTIN POSPECH
HALIFAX,CANADA
Summary
Experienced with integrating complex systems and creating custom solutions tailored to client requirements. Utilizes collaborative approach to solve technical challenges and enhance project outcomes. Knowledge of client relationship management and technical troubleshooting.
Overview
7
7
years of professional experience
Work History
Solutions Engineer
Graybox Solutions
07.2023 - 02.2025
- Resolved hardware and software issues, enhancing system reliability and user satisfaction.
- Crafted custom reports for fleet managers, improving operational insights and decision-making.
- Conducted onboarding training, boosting customer engagement and reducing support queries.
- Maintained action logs, ensuring timely issue resolution and improved customer service.
- Collaborated with teams to enhance API performance, streamlining developer processes.
- Conducted in-depth needs assessments, aligning technical solutions with client objectives to drive measurable improvements in service delivery.
- Remotely
Technical Support Consultant
Idexx
01.2023 - 07.2023
- Guide 30+ daily callers on diagnostic analyzer usage, resolving technical issues effectively.
- Facilitated seamless equipment installations, enhancing customer satisfaction.
- Identified recurring technical issues, providing feedback to development teams for improvements.
- Ensured timely ordering of consumables, maintaining operational efficiency.
- Kept customers updated throughout issue resolution, ensuring clear communication.
Customer Success Manager
Work North America
10.2021 - 12.2022
- Educated partners and customers on solutions, enhancing understanding and satisfaction.
- Reviewed candidate inventories, streamlining interview and placement processes.
- Maintained a knowledge base and chat, improving self-service and support efficiency.
- Built Power BI dashboards, visualizing KPIs and saving significant manual work hours.
Solutions Specialist
Geotab
06.2018 - 10.2021
- Managed diverse accounts, ensuring customer satisfaction through regular communication.
- Collaborated with manufacturing and logistics, optimizing order processing and shipping.
- Maintained action logs to resolve customer issues efficiently, enhancing service quality.
- Assisted in technology improvements, offering market insights and product expertise.
- Customized tools to meet client needs, utilizing advanced Excel functions for data analysis.
Education
Diploma - Networking Administration
Institute of technology development of Canada
11.2018
Skills
- SaaS management
- Customer support
- Business process improvement
- Application support
- Technical training
- Sales support
- SQL
- Scripting languages: python, javascript
- Troubleshooting and resolution
- API integration
Languages
English
Full Professional
Czech
Native or Bilingual
French
Elementary
Timeline
Solutions Engineer
Graybox Solutions
07.2023 - 02.2025
Technical Support Consultant
Idexx
01.2023 - 07.2023
Customer Success Manager
Work North America
10.2021 - 12.2022
Solutions Specialist
Geotab
06.2018 - 10.2021
Diploma - Networking Administration
Institute of technology development of Canada
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