DIEGO ORDOÑEZ
Oakville
Summary
Hardworking and dedicated, loving to be a part of teams, constantly learning and improving skills to be able to compete with the modern tools and techniques. Passionate about results, with experience and commitment to fulfill the expectations.
CORE STRENGTHS
-Problem Solving -Resilient -Results Oriented -Customer service
-Crisis Management -Team player -Focused -Self-guided
-Hard Worker -Manager
HIGHLIGHTS OF QUALIFICATIONS
- Proven interpersonal skills and emotional intelligence ability to build positive rapport with various parties and to professionally represent all service providers.
- Demonstrated high capacity of adaptability to face challenges positively and transform them into opportunities of learning and professional development.
- Strong analytical skills, critical thinking and attention to detail abilities while demonstrating a customer service approach and a solutions-based approach to problem-solving.
- Excellent communication skills in English and Spanish.
- Ability to meet multiple priorities in a timely and efficient manner in a dynamic environment.
Overview
15
15
years of professional experience
Work History
Service Advisor
Oakville Toyota
12.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Parts Sales Manager
New Millennium Tire
06.2022 - 09.2022
- Manage inventory, parts buyer and returner, elaboration of reports and estimates.
Mechanic Internship
Toyota
01.2022 - 03.2022
- Took advantage of opportunities to learn new systems and repair procedures.
- Observed senior mechanics completing major repairs.
- Operated mechanic's tools and shop equipment safely to prevent damage.
Post Harvest Manager
DO Flowers
02.2019 - 02.2021
- In charge of process of more than 20.000 stems per day, reception, quality control.
- Leading a team of more than 30 employees and associated farms.
- Elaboration of different types of products depending customers demand.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination, logistics and planning skills to achieve results according to schedule.
- Workplace health and safety.
Manager
Quality Improve
06.2009 - 03.2020
- Visit postharvest facilities, developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans for customers.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Quality control inspections before of departure.
- Rejected defective products and approved correct products.
- Control of over 20 different customers and destination.
Post Harvest and Production Manger
Greenzone Cia. Ltda
10.2014 - 02.2019
- In charge of process of more than 30.000 stems per day, reception, quality control.
- Leading a team of more than 50 employees and associated farms.
- Elaboration of different types of products depending on customers demand.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination, logistic and planning skills to achieve results according to schedule.
- Workplace health and safety.
National Account Support Specialist
BanEcuador
09.2010 - 10.2014
- Performing feasibility analysis from deferent types of agriculture project to approve loans.
- Planned and coordinated logistics of over of 60 people from different branches.
Quality Control Manager
Fressko International
07.2008 - 06.2010
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Reduce Claims with a increased of 15% of new orders.
Education
Motive Power Technician - Mechanical Engineering
Niagara College
Niagara Falls, ON12.2022
Certificate - Business Financial management
University of Americas
Quito, EC08.2014
Agricultural Production Technician - Agriculture
Universidad De Belgrano
Buenos Aires, AR12.2006
Skills
- Leadership, Team Building, Interpersonal Skills
- Communication, Coordination, Planning
- Inventory Management
- Handling Customer Complaints
- Mechanical Aptitude
- Financial Reporting
- International Business
- Quality Control Processes
- Harvest Planning
- Microsoft Office
- Spanish and English
- Staff Training
Timeline
Service Advisor
Oakville Toyota
12.2022 - Current
Parts Sales Manager
New Millennium Tire
06.2022 - 09.2022
Mechanic Internship
Toyota
01.2022 - 03.2022
Post Harvest Manager
DO Flowers
02.2019 - 02.2021
Post Harvest and Production Manger
Greenzone Cia. Ltda
10.2014 - 02.2019
National Account Support Specialist
BanEcuador
09.2010 - 10.2014
Manager
Quality Improve
06.2009 - 03.2020
Quality Control Manager
Fressko International
07.2008 - 06.2010
Motive Power Technician - Mechanical Engineering
Niagara College
Certificate - Business Financial management
University of Americas
Agricultural Production Technician - Agriculture
Universidad De Belgrano