Paschalie Andrea
Halifax,Nova Scotia
Summary
Dynamic Service Advisor at Nissan Halifax with exceptional interpersonal skills and a strong work ethic. Consistently exceeded sales targets through effective upselling and complaint resolution. Proven ability to assess vehicle needs and enhance customer satisfaction, fostering loyalty and repeat business. Adept at multitasking and maintaining seamless communication across teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Advisor
Nissan Halifax
03.2025 - Current
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Server
Mystic
08.2024 - Current
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server/Bottle Server
Lavelle
06.2020 - 08.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
Server/Supervisor
The Porch
02.2018 - 03.2020
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Server
Williams Landing
07.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Senior Technician
Volkswagen CityGate
03.2013 - 05.2015
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Diagnosed problems with Type machines by applying technical knowledge and troubleshooting skills.
- Completed preventive maintenance on set schedules.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Tested components and systems to evaluate performance and identify concerns.
- Diagnosed and repaired problems with electrical and mechanical systems.
Senior Technician
Audi York
03.2008 - 05.2012
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Senior Technician
Audi Finchley Rd
03.2008 - 03.2012
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
Education
High School Diploma -
Mediterranean High School
Larnaca Cyprus2023
Level 3 Diploma - Mechanics
IMI Modern Apprenticeship
London, England 2005
Diploma -
High Barnet College
London England 2004
Skills
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Complaint resolution
- Team player mentality
Languages
English
Full Professional
Certification
Certified First Aid/CPR- St Johns Ambulance, August 2025
Timeline
Service Advisor
Nissan Halifax
03.2025 - Current
Server
Mystic
08.2024 - Current
Lead Server/Bottle Server
Lavelle
06.2020 - 08.2024
Server/Supervisor
The Porch
02.2018 - 03.2020
Server
Williams Landing
07.2017 - 01.2018
Senior Technician
Volkswagen CityGate
03.2013 - 05.2015
Senior Technician
Audi York
03.2008 - 05.2012
Senior Technician
Audi Finchley Rd
03.2008 - 03.2012
High School Diploma -
Mediterranean High School
Level 3 Diploma - Mechanics
IMI Modern Apprenticeship
Diploma -
High Barnet College
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