Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Martia Mansurpur

Coquitlam,Canada

Summary

Dynamic manager with three years of leadership and operational experience at Club Pilates, specializing in membership sales and exceptional customer service. Proven expertise in conflict resolution, team collaboration, and strategic problem-solving, consistently driving operational efficiency and profitability. Holds a Bachelor’s degree in Criminology from Simon Fraser University (SFU) and passionate about applying criminological insights to create meaningful community impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SALES REPRESENTATIVE

Club Pilates
06.2021 - Current
  • Delivered excellent customer service
  • Adhered to standard practices to maximize membership sales
  • Handled cash transactions and maintained sales and payments records accurately.
  • Monitored inventory levels and placed orders to restock retail
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

MANAGER

Club Pilates
12.2022 - 01.2024
  • Developed and refined leadership and operational skills
  • Directed and managed membership sales
  • Monitored inventory levels and placed orders to restock retail
  • Implemented creative solutions to streamline operations, improve member retention, and boost retail sales, fostering a dynamic and profitable environment.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Criminology

Simon Fraser University
Burnaby, BC
08.2024

Diploma - Criminology

Douglas Collage
New Westminster, BC
02.2023

Skills

    Customer Service

    Conflict Resolution

    Critical Thinking

    Training and mentoring

    Team Management

    Software Knowledge

    Friendly, Positive Attitude

Languages

English
Kurdish

Certification

  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE), Government of Canada
  • CPR/AED/First Aid, Canadian Red Cross - Expires May 2027

Timeline

MANAGER

Club Pilates
12.2022 - 01.2024

SALES REPRESENTATIVE

Club Pilates
06.2021 - Current

Bachelor of Arts - Criminology

Simon Fraser University

Diploma - Criminology

Douglas Collage

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Martia Mansurpur