Martha Van Diepen
Green Meadows,Prince Edward Island
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Mysa Nordic Spa
11.2022 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server and Host
Rodd Crowbush
05.2022 - 06.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Drive-Thru Operator
Holy Cow
03.2020 - 10.2020
- Enhanced customer satisfaction by providing fast and efficient drive-thru service.
- Streamlined the ordering process for improved speed and accuracy in fulfilling orders.
- Assisted with menu updates to reflect current promotions and seasonal offerings, boosting sales.
Education
Bachelor of Science -
University of Prince Edward Island
Charlottetown, PE05.2028
High School Diploma -
Morell Regional High School
Morell, PE06.2024
Skills
- Front-of-house display creation
- Banquet Coordination
- Regulatory Compliance
- Tableside Etiquette
- Table Bussing
- Transactions and Cash Handling
- Beverage Preparation
- Food Running
Languages
English
Native or Bilingual
French
Limited Working
Volunteer
- Cavendish Beach Music Festival Token Booth
- 'Come Try Softball' Camp for young girls
- Scorekeeping various sports games and tournaments
References
Isaac Murphy- Owner of Mysa Nordic Spa
+1 (902) 940-6416
Andrew Williamson- Shift Supervisor Rodd Crowbush
(902) 388-4773
Timeline
Server
Mysa Nordic Spa
11.2022 - Current
Server and Host
Rodd Crowbush
05.2022 - 06.2023
Drive-Thru Operator
Holy Cow
03.2020 - 10.2020
Bachelor of Science -
University of Prince Edward Island
High School Diploma -
Morell Regional High School
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