Isabel Arroyo
Charlottetown,PE
Summary
Excited for a new career! Recently completed second year of Medical Support Services and I am very eager to put to good use the valuable skills I have learned the last 2 years.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Mysa Nordic Spa
08.2023 - 11.2023
- Used internal software to process reservations, check-ins and check-outs
- Book client appointments
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Inform guests about spa facilities and policies
- Book cottage stays
- Light laundry
- Maintained clean and organized front desk areas to uphold polished company image
- Developed and maintained positive relationships with guests for satisfaction
Human Resources Administrative Aide - Health Care Futures Student
Health PEI
06.2022 - 08.2023
- File incoming employee forms into their file folders
- Process terminated employee files
- Oracle PeopleSoft software
- Microsoft Office
- Process WCB forms
- Filing and purging employee files with RIM - Records Information Management
- Make employee files for new hires
- Answer phones when Administrative Assistant was absent
- Create employee cards with AxiomV Enterprise Security System
- Answer questions and direct visitors in HR office
Room Attendant
Charlottetown Inn and Conference Center
01.2019 - 09.2021
- Clean and sanitize rooms between guests
- Vacuum carpets and mop floors throughout hotel
- Wipe down and sanitize equipment in gym
- Sanitize all touch points throughout hotel
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Clean, fold, and put away laundry
- Inspected guest rooms to replenish soap, paper towels and toiletries
- Changed bed linens and collected soiled linens for cleaning
Cottage Attendant
White Sands Cottages and Campground
06.2017 - 09.2018
Cottage Attendant - Seasonal
Fairways Cottages
06.2015 - 07.2015
Education
College diploma - Medical Office Administration
Sundance College
Calgary, Canada12.2024
Diploma - Medical Support Services
Holland College
Charlottetown, PE12.2023
High School Diploma - French Immersion
St. Mary's High School
Calgary, ABSkills
- Medical Billing
- Professional and Personal Development
- PeopleSoft
- Health unit coordinating
- French
- Computer Applications
- Phone etiquette
- Oracle
- Filing and organizing
- Human Resources
- Medical Terminology and Anatomy
- Physician Orders & Procedures
- Keyboarding Speed & Accuracy Development
- Hospital Environment & Patient Chart
- Medical Coding
- Medical Records
- Pharmacological Terms and References
- Medical Office Billing and Scheduling
- Medical Office Procedures
- Grammar and Editing
- Hijiffy online chat
- Front Desk
- Guest Services
- Microsoft Outlook
Websites
Additional Information
I have achieved a 3.89 GPA in my Medical Support Services program and I can type at 50wpm with a 95% Accuracy.
Languages
French
Limited Working
Spanish
Elementary
Assessments
- Customer service, Proficient, 12/01/23, Identifying and resolving common customer issues
- Filing & organization, Highly Proficient, 05/01/23, Arranging and managing information or materials using a set of rules
- Customer focus & orientation, Highly Proficient, 08/01/23, Responding to customer situations with sensitivity
- Scheduling, Proficient, 04/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Attention to detail, Highly Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Front Desk Agent
Mysa Nordic Spa
08.2023 - 11.2023
Human Resources Administrative Aide - Health Care Futures Student
Health PEI
06.2022 - 08.2023
Room Attendant
Charlottetown Inn and Conference Center
01.2019 - 09.2021
Cottage Attendant
White Sands Cottages and Campground
06.2017 - 09.2018
Cottage Attendant - Seasonal
Fairways Cottages
06.2015 - 07.2015
College diploma - Medical Office Administration
Sundance College
Diploma - Medical Support Services
Holland College
High School Diploma - French Immersion
St. Mary's High School
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