Martha Mota
Visalia
Summary
Highly organized and detail-oriented administrative professional with experience in personnel coordination, eligibility determination, compliance monitoring, training support, confidential records management, and program operations. Skilled in interpreting policies, regulations, and procedural guidelines while maintaining professionalism and accuracy in fast-paced environments. Proven ability to manage multiple priorities, communicate effectively with staff and the public, maintain strict deadlines, and perform analytical and administrative support functions with minimal supervision. Bilingual in English and Spanish with strong customer service, organizational, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Impact Coach
Tulare County Office of Education
Visalia, CA
12.2022 - Current
- Provide training, coaching, and technical assistance to education providers throughout Tulare County.
- Monitor program performance and assist with implementation, evaluation, and continuous improvement initiatives.
- Analyze program data, document findings, and prepare reports to support operational compliance and program effectiveness.
- Coordinate schedules, meetings, and training activities while managing multiple assignments and deadlines.
- Maintain accurate records, documentation, and digital files in compliance with departmental procedures and reporting requirements.
- Communicate professionally with staff, providers, and management regarding program expectations, compliance standards, and operational needs.
- Assist with identifying process improvements and maintaining organizational efficiency.
Eligibility Specialist
Tulare County Office of Education
Visalia, CA
08.2021 - 12.2022
- Reviewed applications, declarations, and verification documents to determine program eligibility in accordance with established laws, regulations, policies, and procedures.
- Interpreted regulations and explained program requirements to applicants, providers, and the public.
- Maintained confidential personnel and client information while ensuring accuracy and compliance with program requirements.
- Gathered, reviewed, and analyzed financial and family data to complete eligibility determinations and required documentation.
- Managed multiple caseloads and deadlines while maintaining a high level of organization and customer service.
- Utilized database systems, Microsoft Office applications, and digital file management systems to maintain accurate records and reports.
- Responded to inquiries and correspondence professionally while maintaining effective communication with internal staff and external stakeholders.
Secretary
Tulare County Office of Education
Visalia, CA
02.2020 - 07.2021
- Provided administrative support to management and staff in a fast-paced office environment.
- Prepared correspondence, reports, spreadsheets, presentations, and confidential documents with a high level of accuracy and attention to detail.
- Coordinated meetings, scheduling, travel arrangements, and office communications.
- Maintained organized digital and physical filing systems in compliance with office procedures.
- Assisted with office operations, recordkeeping, and document tracking to support daily business functions.
- Responded to emails, phone calls, and public inquiries while maintaining professionalism and confidentiality.
Education
Bachelor of Arts - Business Administration
Fresno Pacific University
Visalia, CA12-2018
Skills
- Personnel & Administrative Support
- Policy & Regulation Interpretation
- Confidential Records Management
- Hiring & Eligibility Documentation
- Compliance Monitoring & Reporting
- Organizational & Time Management
- Data Tracking & File Management
- Microsoft Office Suite
- Verbal & Written Communication
- Scheduling & Coordination
- Audit & Documentation Support
- Training & Staff Support
ADDITIONAL QUALIFICATIONS
- CPR / First Aid Certified
- Microsoft Office Proficient
- Digital Records & File Management
- Strong Analytical & Organizational Skills
- Ability to Work Independently and as Part of a Team
- Experience Handling Sensitive & Confidential Information
Timeline
Impact Coach
Tulare County Office of Education
12.2022 - Current
Eligibility Specialist
Tulare County Office of Education
08.2021 - 12.2022
Secretary
Tulare County Office of Education
02.2020 - 07.2021
Bachelor of Arts - Business Administration
Fresno Pacific University