Martha Gonsalez Contreras

As a FO receptionist at MCC, I helped patients check-in to appointments, reschedule, and/or cancel appointments. Beside appointments, I also helped patients get records of medical history, get forms signed by providers, and refilling medication. Before scheduled patient’s appointments, I also checked their insurance eligibility and made sure forms were up to date.

• Made smoothies
• Register
• Deposited store checks to the bank
• Counted the safe beginning and ending of shift.
• Communicated with team members to reach labor goals and boost customer service experience.
• Inventory
• Stocked

• Maintained clean and organized checkout area for optimal service.
• Handled cash, credit, and gift card payments accurately.
• Trained new cashiers on register operations and customer service standards.
• Stocked shelves with merchandise when needed.
• Issued refunded
• Processed customer transactions efficiently at retail location.