Vanessa Silva
San Pablo,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Effective leader and problem solver dedicated to promote organizational efficiency and success. Self-motivated and highly committed with a hardworking mentality to always improve. An outgoing and collaborative individual with dedication to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building relationships with clients to meet expectations.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Marin Community Clinic
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Schedule, reschedule and confirm appointments using EPIC.
- Answer and direct phone calls, take messages, and respond to inquiries professionally
- Handle patient check-ins, verify insurance coverage and benefits and collect payments.
- Accurately enter and update patient information in electronic health record system
- Relay information between patients, medical staff and other departments efficiently
- Maintain patient confidentiality in compliance with HIPAA regulations
- Address patient concerns or complaints and escalate issues as necessary
- Assist with tasks like filing, faxing and scanning
Administrative Assistant
Cenergy
06.2022 - 01.2024
- Coordinated and scheduled meetings and appointments for executives ensuring optimal time management and productivity.
- Maintained accurate and up-to-date records, including data entry, filing, and documentation, contributing to overall organization of critical information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered over 60 emails and calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets, managed filing system, entered data and completed other clerical tasks.
- Liaison between contractors and management
- Demonstrated proficiency in using office software and tools, including Microsoft Office Suite, to create documents presentations and reports
Distribution Center Clerk
GoPuff
06.2022 - 06.2023
- Achieved an average accuracy rate of 99% in receiving and inspecting incoming goods, ensuring quality and quantity standards are met as well as solving discrepancies.
- Prepare shipping documentation with 100% accuracy resulting in 99% on-time delivery rate and improved customer satisfaction.
- Coordinate and schedule incoming and outgoing shipments as well as monitoring and managing communication channels including emails, phone systems and correspondence.
- Assisted different department leads in overseeing daily operations, supervising and providing guidance to warehouse staff.
- Liaison between carriers and warehouse / point of contact for any escalations
Inventory Specialist
Peloton Inc
08.2020 - 06.2022
- Triaged problem inventory throughout the warehouse; coordinated with Inventory Supervisor and WMS specialists.
- Conducted regular inspections to ensure proper storage and organization / help keep the warehouse clean, organized and free of hazards.
- Fulfill 98% inventory accuracy rate by implementing regular stock counts and reconciliations reducing discrepancies and improving data integrity.
- Trained new employees on warehouse procedures and safety protocols
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Associate of Science -
Contra Costa College
San Pablo, CA08.2027
High School Diploma -
John F Kennedy High School
Richmond, CA, United States06.2019
Skills
- Computer literate
- Strong communication skills
- Bilingual
- Excellent time management and prioritization
- Organized
- Attention to detail
- Appointment scheduling
Timeline
Front Office Receptionist
Marin Community Clinic
01.2024 - Current
Administrative Assistant
Cenergy
06.2022 - 01.2024
Distribution Center Clerk
GoPuff
06.2022 - 06.2023
Inventory Specialist
Peloton Inc
08.2020 - 06.2022
Associate of Science -
Contra Costa College
High School Diploma -
John F Kennedy High School
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