Marta Potrony Vilamú

• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Provided ongoing support to cashiers during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Trained new employees and delegated daily tasks and responsibilities.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Worked with banquet manager to coordinate event set up and schedule.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Answered guest questions about event plans and food service choices.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

• Closed out cash register and prepared cashier report at close of business.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.

Registry of Appointments Department:

• To acquire knowledge of the processing phases of the registration procedure documentation, from the submission of the document, legal examination, dispatch, and publication.
• Legal examination, in accordance with commercial legislation, of the instruments formalizing the appointment of representatives of commercial corporations.

• Scheduled, coordinated and confirmed appointments and meetings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Resolved customer issues and provide excellent customer service.

• Provided legal advice and resolved inquiries related to labour and employment law.
• Monitored and managed ongoing judicial proceedings across multiple labour-related cases.
• Drafted and prepared legal claims, pleadings, and related documentation for court submission.
• Organized, maintained, and filed legal documents in accordance with internal protocols and legal requirements.

Department of Annual Financial Statements

• Preparation of basic annual accounts documents and more complex documents related to notarial deeds governed by the Commercial Code.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.