Marsn Al-zibari
Windsor,ON
Summary
I'm a second year student at St. Clair College in the Boarder Services program. I was reliable shift supervisor with 1 year in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating warm and welcoming environment for customers. Hardworking shift supervisor gifted at reviewing team task to assure quality. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Doordash Driver and skip the dishes
Skip and door dash
01.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Team Member
Williams Fresh Café
09.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
Tim Hortons Team Member
Tim Hortons
04.2023 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Shift Supervisor
Tim Hortons
01.2022 - 04.2023
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
College diploma - Boarder Services
St.Clair
Windsor, ON06.2025
Skills
- Fast service
- Working under pressure
- Leadership
- Staff management
- Cash handling Expertise
- Guest satisfaction
- Managing a team
- Changing out tills
- Labour and food control
- Store opening and closing
- Conflict Resolution
- Customer service excellence
- Artificial intelligence understanding
Certification
- Driving Licence, 02/01/24, 10/01/24
- Food Handler Certification, 08/01/22, 08/01/27
Languages
Arabic
Full Professional
English
Full Professional
Volunteer Experience
Polar plunge hosted by local law enforcement officers, 02/29/24, polarplunge@windsorpolice.ca
References
- Shelby Marion, Manger at Williams Fresh cafe in the st Clair campus, (226-280-5399)
- Geet Sharma, Manger at McDonald's, 647-382-3044
Timeline
Doordash Driver and skip the dishes
Skip and door dash
01.2024 - Current
Team Member
Williams Fresh Café
09.2023 - Current
Tim Hortons Team Member
Tim Hortons
04.2023 - Current
Shift Supervisor
Tim Hortons
01.2022 - 04.2023
College diploma - Boarder Services
St.Clair
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