Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacinta Tapp

Red Deer,AB

Summary

Versatile and results-driven professional with a track record of enhancing operational efficiency and customer satisfaction at Handcrafted by Jacinta. Excelled in strategic planning and relationship management, boosting profitability through innovative financial and marketing strategies. Skilled in operations management and customer-oriented service, consistently achieving and surpassing business goals.

Overview

23
23
years of professional experience

Work History

Skip the Dishes Delivery Driver

Skip The Dishes
01.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Owner/operator Small Business

Handcrafted by Jacinta
01.2011 - Current
  • Created multiple products for the purpose of resale
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance
  • Managed day-to-day business operations.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Increased customer satisfaction by providing high-quality services and timely communication.

Digital Marketing Specialist

Enagic - Kangen Water
01.2018 - 07.2023
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
  • Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
  • Managed digital projects from initial concept through final implementation and live monitoring.
  • Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
  • Evaluated new technologies and platforms as potential additions to the overall digital marketing mix based on industry trends and competitive analysis.
  • Optimized company website to improve engine ranking, user experiences and conversion rates.
  • Streamlined internal processes to increase efficiency in content creation, approval, scheduling, and distribution across multiple channels.
  • Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
  • Increased brand visibility by developing and implementing data-driven digital marketing strategies.
  • Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
  • Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
  • Implemented new strategies to improve click-through rates and conversion.
  • Strengthened online presence by creating engaging social media content and managing multiple platforms.

Photographer's Assistant

Photography by Deanza Gillard
08.2015 - 05.2023
  • Helped to Plan and prepare for on-location and studio shoots.
  • Created social media campaigns and posts to promote company's portfolio and improve brand appeal.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Collaborated with other photographers and videographers to capture special events.
  • Increased website traffic by updating and managing newly designed website to appeal to wider audience.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Monitored trends in photography to stay current in industry.
  • Assisted clients with creative ideas for photography needs.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

Photography Studio Assistant

Penney Photography
10.2003 - 12.2003


  • Managed inventory and supplies, ensuring timely delivery for continuous project work
  • Helped process and pack photos for shipment to customers

Cashier/customer Service Representative

Walmart
08.2002 - 08.2003
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sales Associate

Sanfrancisco Gifts
04.2002 - 08.2002
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Tiny Tattoo Artist - Artist

Cosmopolitan Academy
Springwater Ontario Online School
08.2022

Grade 12 -

Mountain View Collegiate
Roddickton, NL
06.2001

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Sales negotiation
  • Operations Oversight
  • Strategic Planning
  • Relationship Management
  • Financial Planning
  • Marketing expertise
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Mechanical Knowledge
  • Materials Transport
  • Accurate record keeping
  • Order picking and processing
  • Safe Driving
  • GPS and route planning
  • Vehicle Maintenance
  • Delivery Scheduling

Languages

English
Elementary

Timeline

Skip the Dishes Delivery Driver

Skip The Dishes
01.2019 - Current

Digital Marketing Specialist

Enagic - Kangen Water
01.2018 - 07.2023

Photographer's Assistant

Photography by Deanza Gillard
08.2015 - 05.2023

Owner/operator Small Business

Handcrafted by Jacinta
01.2011 - Current

Photography Studio Assistant

Penney Photography
10.2003 - 12.2003

Cashier/customer Service Representative

Walmart
08.2002 - 08.2003

Sales Associate

Sanfrancisco Gifts
04.2002 - 08.2002

Tiny Tattoo Artist - Artist

Cosmopolitan Academy

Grade 12 -

Mountain View Collegiate

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Jacinta Tapp