Marsia Sonnessa
8925 Rene Descartes #201,QC
Summary
Dynamic leader with a proven track record at Suzy Sher, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and effective budget control, resulting in improved employee engagement and satisfaction. Skilled in coaching and mentoring, fostering a collaborative culture that drives performance and innovation.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Gérante
Suzy Sher
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Gerante
Rubino Enterprises
06.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
High School - Hairdressing
John F. Kennedy
Montreal East, QC06.1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Budget control
- Coaching and mentoring
- Recruiting and interviewing
Languages
English, french et la troisième langue italienne
Full Professional
Timeline
Gérante
Suzy Sher
04.2019 - Current
Gerante
Rubino Enterprises
06.2017 - 03.2019
High School - Hairdressing
John F. Kennedy
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