Marry Kahsay
Toronto
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Host
Eataly Restaurant
05.2024 - 11.2024
- Welcomed and greeted guests, maintaining a friendly and welcoming atmosphere
- Managed reservations and seating arrangements using OpenTable and other applications
- Addressed guest complaints effectively and provided timely resolutions
- Handled billing and processed payments accurately
- Collaborated with colleagues to ensure smooth service operations
- Provided daily summaries and feedback to the management team
- Used several digital software's related to providing services and receiving work-related updates.
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
Host/ Server
Blue Nile Restaurant
05.2022 - 05.2024
- Welcomed and greeted guests, maintaining a friendly and welcoming atmosphere
- Managed reservations and seating arrangements using OpenTable and other applications
- Addressed guest complaints effectively and provided timely resolutions
- Handled billing and processed payments accurately
- Collaborated with colleagues to ensure smooth service operations
- Provided daily summaries and feedback to the management team
Host/ Bartender
Friendship Lounge
07.2022 - 04.2023
- Greeted and welcomed guests, ensuring a positive first impression
- Managed reservations and seating arrangements efficiently
- Offered beverage recommendations and provided attentive service throughout guests' visits
- Took orders, prepared drinks, and ensured timely delivery
- Transitioned to bartending duties during non-dining hours, maintaining high standards of service
Barista/Server
Ks Cafe
06.2021 - 07.2022
- Prepared and served coffee beverages with precision and consistency
- Welcomed customers warmly and assisted with menu selections
- Managed cash and card transactions accurately
- Maintained cleanliness and organization of the cafe
Customer service/ Host
Rudy Resto
04.2020 - 01.2021
- Provided excellent customer service by greeting and assisting patrons courteously
- Managed phone and in-store orders efficiently
- Addressed customer concerns promptly and professionally
- Coordinated with delivery drivers and ensured adherence to food safety standards
- Maintained effective communication with kitchen staff to fulfill orders accurately
Customer service/ Cashier
Nofrills
07.2019 - 12.2020
- Scanned items and organized them
- Organized and managed line of shoppers
- Followed workplace protocols for safety and communication
- Restocked and returned items to place following food safety protocol
- Communicated with team members of different department to insure customer satisfaction
- Handled several types of payments including cash, cards, coupons and etc
- Assisted elderly customers and customers needing help with their groceries and payment
Education
Psychology - Psychology
York University
06-2025
Skills
- Excellent communication skills
- Effective Time Management
- Effective Organization Skills
- Effective Multitasking
- Problem-solving
- Knowledge of CIBC banking products and services
- Demonstrated decision-making skills
- Able to work under pressure
- Self-motivated
- Proactive
- Proficient in math skills
- Excellent learning ability
Certification
- First aid and CPR certificate
- Smart serve certificate
- Food Handler certificate
- Experience with tab apps
Languages
English
Tigrigna
Arabic
Amharic
Timeline
Seasonal Host
Eataly Restaurant
05.2024 - 11.2024
Host/ Bartender
Friendship Lounge
07.2022 - 04.2023
Host/ Server
Blue Nile Restaurant
05.2022 - 05.2024
Barista/Server
Ks Cafe
06.2021 - 07.2022
Customer service/ Host
Rudy Resto
04.2020 - 01.2021
Customer service/ Cashier
Nofrills
07.2019 - 12.2020
Psychology - Psychology
York University
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