Yamina Laaouad

• Responsible for client experiences from pre-arrival to post-appointment, including but not limited to scheduling and preparing for client appointments and requests.

• Greet incoming and departing clients with a genuine smile and eye contact.

• Provide accurate directions in leading the client in the area of interest.

• Address clients' queries and concern according to the brand standards.

• Communicate the clients’ needs to the relevant department.

• Notify the team about the arrival of regular clients / appointments.

• Maintain a neat, organized “front-of-house” environment.

• Responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans.

• Ensure the team is well informed about the products that Indigo carries, promotions and programs.

• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent.

• Analyze customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.

• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work.

• Serve as a brand ambassador by staying informed on new arrivals, product knowledge, and representing the brand through personal style.
• Utilize stock management expertise to communicate sales trends and maintain optimal stock levels on the sales floor.
• Support stock room organization, including set-up and inventory counts, ensuring efficient product flow.
• Maintain the store’s appearance by following corporate guidelines for merchandise presentation and cleanliness.
• Assist with receiving and shipping merchandise, ensuring accuracy and timeliness.
• Adhere to loss prevention protocols to safeguard store assets and minimize theft risks.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Increased expected sales by $633,740 in the year 2023, that achievement took us from an approximate $2.5M store to $3.1M.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Built lasting relationships with clientele through attentive follow-ups after purchase experiences, fostering loyalty among customers.
• Demonstrated adaptability handling various responsibilities simultaneously prioritizing tasks based on urgency delivering quality results under pressure.
• Worked closely with management to implement effective merchandising strategies that maximized sales opportunities within the store space optimally utilized.
• Enhanced customer satisfaction by providing personalized styling advice and outfit recommendations.
• Effectively processed and packaged OMNI orders in a timely manner.
• Assisted with in-store markdowns and inventory.

• Achieving and exceeding monthly sales records.
• Maintaining weekly visual merchandise updates.
• Building lasting customer relationships, updating them on new arrivals as well as promotions.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Handling store opening and closing procedures.
• Swept and mopped the floor, wiped windows, and fixtures after closing to maintain an organized and tidy store.
• SJP focuses on high-end luxury shoes and accessories for women, all hand made in Italy. It also offered competitive and commission-based incentives to ensure sale goals were met and exceeded. As a sales associate as well as a key holder, my duties were:

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.

• Troubleshooting Card lock trucking sites and gas pumps.
• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Developed strong relationships with vendors, resulting in better collaboration during troubleshooting efforts.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Tested new software and hardware prior to deployment.

• Enhanced guest satisfaction by providing personalized and attentive service.
• Resolved guest concerns promptly, leading to increased positive feedback.
• Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
• Overall, I aided guests with directions, scanned their tickets upon entry, ushered patrons to their seats and worked coat check.
• This position varied from working during concerts, various sports games, K-Days, etc.