Marne Nicholson
Oakville,Ontario
Summary
Dependable and energetic multitasker with exceptional attention to detail, actively pursuing a position at Softchoice. Demonstrates a strong work ethic and adaptability, with a proven ability to thrive under pressure while maintaining high-quality work output. Motivated to engage in company growth and take on new challenges, leveraging strong interpersonal skills to enhance team dynamics.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Oakville Place Dental
Oakville, Ontario
03.2022 - Current
- Manages relationships with third party vendors providing insurance verification and completing authorization processes.
- Provide guidance to patients about their financial responsibility for services rendered.
- Prepares quotes and coordinated coverage for patients.
- Controls patient scheduling, appointment reminders, and follow-up calls.
- Maintains communication with healthcare providers regarding referrals and authorizations.
- Prepares financial pitch to present to patients.
- Successfully manages a book of over 60 quotes per month.
- Collaborates with colleagues to develop policies, procedures, and protocols related to patient care activities.
- Works closely with medical billing department to ensure accurate coding of all services provided.
- Resolves any issues related to payment discrepancies or denials in a timely manner.
- Compiles and maintained medical charts and reports in complex digital databases.
- Address and resolved patient concerns and complaints in a timely and empathetic manner.
Line Worker
Harbour Printing
Mississauga, ON
03.2014 - Current
- Builds and packages products to comply with multiple work orders and deadlines.
- Examines final products for conformance with quality and design standards.
- Organizes project components according to workflow.
- Effectively communicates in team setting to smoothly expedite jobs through multiple departments.
- Fosters relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
- Works under strict deadlines and responded to service requests and emergency call-outs.
Personal Trainer
Goodlife fitness
Oakville , ON
06.2018 - 03.2022
- Prepared sales pitch and overcame objections, negotiated closing deals.
- Worked with fellow sales team members to achieve group targets.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Designed personal training programs that addressed specific injuries and health problems.
- Meticulously monitored clients and enforced policies for health and safety.
- Updated client databases to promote access to current promotions and new information.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained professional tone at all times, including during peak rush hours.
Front Desk Receptionist
GoodLife Fitness
Oakville, Ontario
02.2015 - 06.2018
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Handled multi-line phone system and directed calls and messages for staff of 12.
- Cultivated professional relationships with members through active response and dedicated assistance, improving customer retention.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Skills
- Adaptive team player
- Recordkeeping
- Customer support
- Communication skills
- Cost estimation
- Problem Resolution
- Excel in high stress
- Multitasking
- Active listening
- Goal oriented
Volunteer
- August 2013 and 2014, became a camp counselor at Burlington blaze summer camp for kids to teach youth the basics of volleyball.
- November 2013, involved in the coordination of the Burlington Blaze Volleyball tournament.
- June - August 2013, participated in a fitness boot camp run by Herbal Life. Taught new exercises and acted as motivation to those who participated.
- December 2013, Aided in Bronte Tree lighting ceremony. Provided help in set up and take down.
Timeline
Treatment Coordinator
Oakville Place Dental
03.2022 - Current
Personal Trainer
Goodlife fitness
06.2018 - 03.2022
Front Desk Receptionist
GoodLife Fitness
02.2015 - 06.2018
Line Worker
Harbour Printing
03.2014 - Current
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