Leny Mathew

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• Optimized patient satisfaction through compassionate, considered care and communication.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Charted daily observations, mobility activity, and eating percentages to aid continued client assessment.
• Minimized care continuity issues by keeping thorough, accurate records.
• Used outstanding communication and interpersonal skills to build positive client relationships for exceptional satisfaction ratings.
• Prioritized patient welfare, providing comfort, reassurance, and support to reduce anxiety and distress.
• Addressed customer complaints and resolved issues.
• Answered phone calls and responded to emails from clients.
• Describe the upcoming appointments to the patient and/or family.
• Use available tools to illustrate the treatment plan (videos, power-point, pictures, etc.).
• Review all financial information.
• Print financial contracts and review investments with the patient and/or family.
• Work with the patient and/or responsible party to find a payment option that works for them.
• Complete the contract and review informed consent (if applicable).
• Schedule Records/Start appointment.