Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlon Henry

Toronto,Canada

Summary

Reliable and customer-focused Concierge Security Professional with over 10 years of experience maintaining safe, welcoming environments in residential and commercial properties. Known for strong communication skills, professionalism, and the ability to remain calm and effective under pressure. Skilled in incident reporting, access control, and emergency response.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Concierge Security Officer

Forest Hill Group
01.2015 - Current
  • Delivered professional, courteous customer service to residents, guests, and staff
  • Monitored building access and ensured compliance with security protocols
  • Conducted regular patrols to prevent and detect security risks
  • Responded promptly to alarms, incidents, and disturbances
  • Prepared detailed daily reports including incidents, complaints, and observations
  • Coordinated with police and fire services during emergency situations
  • Maintained order and protected property in accordance with site procedures

Concierge Security Officer

University Plaza
01.2014 - 01.2016

Concierge Security Officer

Palace Place
01.2009 - 01.2013

Education

Diploma -

Central Etobicoke High School
01.1998

Skills

  • Customer Service Excellence
  • Incident Reporting & Documentation
  • Access Control & Patrols
  • Emergency Response Procedures
  • Conflict Resolution
  • Communication & Interpersonal Skills
  • Multitasking & Time Management
  • Team Collaboration & Independent Work
  • Telephone & Computer Proficiency

Certification

  • Ontario Security Guard License
  • First Aid, AED & CPR Certified

Timeline

Concierge Security Officer

Forest Hill Group
01.2015 - Current

Concierge Security Officer

University Plaza
01.2014 - 01.2016

Concierge Security Officer

Palace Place
01.2009 - 01.2013

Diploma -

Central Etobicoke High School
Marlon Henry