Marlon Henry
Toronto,Canada
Summary
Reliable and customer-focused Concierge Security Professional with over 10 years of experience maintaining safe, welcoming environments in residential and commercial properties. Known for strong communication skills, professionalism, and the ability to remain calm and effective under pressure. Skilled in incident reporting, access control, and emergency response.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Concierge Security Officer
Forest Hill Group
01.2015 - Current
- Delivered professional, courteous customer service to residents, guests, and staff
- Monitored building access and ensured compliance with security protocols
- Conducted regular patrols to prevent and detect security risks
- Responded promptly to alarms, incidents, and disturbances
- Prepared detailed daily reports including incidents, complaints, and observations
- Coordinated with police and fire services during emergency situations
- Maintained order and protected property in accordance with site procedures
Concierge Security Officer
University Plaza
01.2014 - 01.2016
Concierge Security Officer
Palace Place
01.2009 - 01.2013
Education
Diploma -
Central Etobicoke High School
01.1998
Skills
- Customer Service Excellence
- Incident Reporting & Documentation
- Access Control & Patrols
- Emergency Response Procedures
- Conflict Resolution
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Team Collaboration & Independent Work
- Telephone & Computer Proficiency
Certification
- Ontario Security Guard License
- First Aid, AED & CPR Certified
Timeline
Concierge Security Officer
Forest Hill Group
01.2015 - Current
Concierge Security Officer
University Plaza
01.2014 - 01.2016
Concierge Security Officer
Palace Place
01.2009 - 01.2013
Diploma -
Central Etobicoke High School