Jaspreet Singh
Etobicoke
Summary
Dynamic and adaptable Concierge Security Officer with a proven track record at Falcon Security, where I enhanced guest satisfaction through exceptional customer service and empathy. Skilled in risk assessment and emergency response, I significantly reduced trespassing incidents, showcasing my strong work ethic and effective problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge Security Officer
Falcon Security
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Patrol Guard
Go Verified Security
05.2023 - 12.2023
- Improved team communication through active participation in guard shift briefings and maintaining an open line of contact with colleagues during shifts.
- Conducted risk assessments before shifts to identify potential threats or areas needing additional attention for improved safety measures.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
Education
Diploma - Gerontology
St. Clair College of Applied Arts And Technology
Brampton, ON12.2024
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Interpersonal communications
- Safety procedures
Languages
English
Full Professional
Certification
CPR
EMERGENCY FIRST AID
Timeline
Concierge Security Officer
Falcon Security
11.2023 - Current
Patrol Guard
Go Verified Security
05.2023 - 12.2023
Diploma - Gerontology
St. Clair College of Applied Arts And Technology
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