Marley Cheverie
Summary
Motivated & dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server/Bar Support
Reggazi Restobar
2024.02 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Le Bistro
2022.05 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
Canadian Tire
2020.09 - 2021.11
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Manicurist License - Esthetics And Nail Care Technology
HDC
Halifax, NS03.2024
High School Diploma -
Citadel High School
Halifax, NS06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Courteous Phone Demeanor
- Food safety understanding
- Suggestive Selling & Upselling
- Menu Recommendation's & Memorization
- Allergy awareness
- Wine service
- Relationship Building
- Conflict and Complaint Resolution
Languages
English
Native or Bilingual
French
Limited Working
Smart Serve #240514450411
Smart Serve Ontario, online training in responsible sales and services in accordance with Alcohol and Gambling Commission of Ontario.
Timeline
Server/Bar Support
Reggazi Restobar
2024.02 - Current
Server
Le Bistro
2022.05 - 2023.08
Retail Sales Associate
Canadian Tire
2020.09 - 2021.11
Manicurist License - Esthetics And Nail Care Technology
HDC
High School Diploma -
Citadel High School
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