Megan DeGroot
Calgary,AB
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Boston Pizza. Proven ability to enhance guest engagement and satisfaction while efficiently managing high-pressure situations. Adept in cash handling and safe food practices, consistently contributing to team success and creating memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Bar Server
Boston Pizza
Lethbridge, AB
04.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Boston Pizza
Lethbridge, AB
03.2019 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Diploma -
Chinook High
Lethbridge, AB06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
Timeline
Server/Bar Server
Boston Pizza
04.2024 - 03.2025
Host
Boston Pizza
03.2019 - 04.2024
Diploma -
Chinook High