Marlene Martinez
Chino Hills
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Store Manager
Dunn-Edwards
Anaheim
08.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant/General Store Manager
Ecco Shoes
Orange
06.2021 - 08.2023
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Conducted regular performance reviews for employees to identify areas of improvement and create timeline for success.
- Kept up to date on company products and services, to speak to features and benefits.
- Managed customer service inquiries and complaints in a timely manner.
Third Key Holder
99 Cents Only
Yorba Linda
08.2019 - 06.2021
- Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
- Inspected incoming shipments for damages or missing items before accepting them into the store.
- Trained new employees on company policies, procedures, and processes.
Education
El Dorado High School
Placentia, CASkills
- Team leadership & development
- Time management
- Payroll management
- Customer service management
References
References available upon request.
Timeline
Store Manager
Dunn-Edwards
08.2023 - Current
Assistant/General Store Manager
Ecco Shoes
06.2021 - 08.2023
Third Key Holder
99 Cents Only
08.2019 - 06.2021
El Dorado High School