Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Marlene Flores

Chula Vista

Summary

Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Manager Assistant

Exxel Termite Co
02.2018 - 06.2020
  • Ensured excellent customer service
  • Answer phone calls
  • Take down messages
  • Reach out to customers through email
  • File, Fax, Make Copies
  • Type out field reports
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.

Hostess/Cashier

Acapulco Restaurant and Cantina
06.2022 - 10.2023
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assist staff as needed

Aldo

Sales Associate
08.2020 - 09.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Locates merchandise for customers and place orders where needed.
  • Operates cash register and handle cash and credit card payments.
  • Handle refunds, exchanges and returns.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.


Education

High School Diploma -

Warren High School
8141 De Palma St, Downey, CA 90241

Skills

  • Customer service
  • Decision-making
  • Multitasking ability
  • Work well under pressure
  • Teamwork skills
  • Adaptability
  • Guest Complaint Resolution
  • Learning/Adaptability

Additional Information

  • Authorized to work in the US for any employer

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Hostess/Cashier

Acapulco Restaurant and Cantina
06.2022 - 10.2023

Aldo

Sales Associate
08.2020 - 09.2021

Manager Assistant

Exxel Termite Co
02.2018 - 06.2020

High School Diploma -

Warren High School

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Marlene Flores