Fanny Wang
6556 Chatterton Rd Richmond,BC
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Manager Assistant
Richmond Honda
13600 Smallwood Pl. Richmond BC V6V 1W8
03.2016 - 11.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized resources, records and personnel to accomplish aggressive targets.
- Performed wide-ranging administrative, financial and service-related functions.
Waitress
Kojima Sushi
410 6th New Westminster BC V3L 3B2
12.2015 - 04.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Project Coordinator
Promobilia Corp.
Richmond, BC
08.2014 - 11.2015
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept corporate and client information confidential, adhering to data safety measures.
- Responded to requests for information on materials to inquiring parties.
Skills
- Verbal and written communication
- Marketing
- Business Administration
- Sales Techniques
- Customer Service
- Customer Management
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager Assistant
Richmond Honda
03.2016 - 11.2019
Waitress
Kojima Sushi
12.2015 - 04.2017
Project Coordinator
Promobilia Corp.
08.2014 - 11.2015