Marlene Arreola
Fresno
Summary
Dynamic manager with a proven track record at Sally Beauty Holdings Inc., excelling in team leadership and customer engagement. Enhanced sales through effective upselling strategies and personalized consultations, fostering a culture of collaboration and continuous learning. Licensed cosmetologist with strong decision-making skills, dedicated to delivering exceptional service and achieving sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MANAGER
Sally Beauty Holdings Inc.
06.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Seasonal Beauty Advisor
Sephora
09.2018 - 12.2018
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- seasonal
Beauty Advisor
Ulta Salon and Cosmetics
02.2016 - 02.2018
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Cashier
Valley Thrift Store
06.2015 - 02.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Cosmetology - Cosmetology
Paul Mitchell The School
Fresno12-2017
Freelance Makeup - Freelance Makeup
Makeup Imaginarium
Fresno09-2015
High School Diploma -
Washington Union Highschool
Fresno, CA07-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Team collaboration
- Retail experience
- Customer engagement
- Upselling strategies
- Client relationship building
- Customer consultation
- Beauty trends
- Relationship building and management
- Cosmetics industry trends
- Makeup application
- Licensed cosmetologist
- Friendly and outgoing
- Upselling and cross selling
- Honest and dependable
- Friendly and helpful
- Reliable and responsible
- Meeting sales goals
Certification
- Licensed Cosmetologist
- freelance makeup certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Seasonal Beauty Advisor
Sephora
09.2018 - 12.2018
MANAGER
Sally Beauty Holdings Inc.
06.2018 - Current
Beauty Advisor
Ulta Salon and Cosmetics
02.2016 - 02.2018
Cashier
Valley Thrift Store
06.2015 - 02.2016
Cosmetology - Cosmetology
Paul Mitchell The School
Freelance Makeup - Freelance Makeup
Makeup Imaginarium
High School Diploma -
Washington Union Highschool
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