MARKOSE BABU
Brampton,ON
Summary
Experienced Repair Technician with a strong background in repairing and maintaining DJI products, mobile devices, computers, and other electronic devices. Highly skilled in troubleshooting, calibration, and equipment maintenance. Known for exceptional organization, planning, and prioritizing abilities. Adept at quickly diagnosing issues and implementing effective solutions. Committed to delivering top-notch repair services to ensure optimal performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Quality and Repair Technician
DJI
Mississauga, ON
05.2022 - 05.2024
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Dismantled machines and equipment to remove defective parts.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Reduced device downtime with regular maintenance and preventative measures.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
Cell Phone Repair Technician
SBE
Mississauga, ON
05.2021 - 05.2022
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Contributed to positive online reviews by consistently exceeding customer expectations for service quality.
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Diagnose and repair phone issues.
- Troubleshoot and fix issues related to phone motherboards.
- Perform glass separation screen repairs.
- Handle various types of phone repairs, including battery replacements, camera repairs, and software troubleshooting.
- Ensure all repairs are completed to a high standard and in a timely manner.
- Keep up-to-date with the latest phone repair techniques and technologies.
- Maintain a clean and organized work area.
- Provide excellent customer service by clearly communicating repair issues and solutions to customers.
Mobile Repair Technician
Samsung Electronics
Mississauga, ON
01.2019 - 04.2021
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Assisted customers remotely via phone or email when in-person repairs were not feasible or practical.
- Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
- Reduced repair turnaround time with streamlined workflow processes for increased productivity.
- Increased revenue by upselling additional services or products when appropriate during the repair process.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Applied external accessories such as screen protectors, skins and more.
- Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
IT Support Analyst
Inspiren Tech Pvt. Ltd
Kochi, India
08.2016 - 08.2017
- Provided technical assistance to customers on inbound telephone tech support calls
- Used remote access to perform troubleshooting when needed
- Walked customers through step-by-step process for troubleshooting hardware issues
- Assisted customers with anti-virus program installations and virus removals
- Used good problem-solving skills for troubleshooting problems
- Used great customer-service skills
- Installed and maintained company’s computer systems and network
- Performed upgrades and installed updates
- Completed troubleshooting and repair when computers had problems.
Education
Post graduate diploma in Wireless Networking -
Lambton College
Mississauga, ON09.2019
Bachelor of Engineering in electronics and communication -
Amal Jyothi College of Engineering
06.2016
Skills
- CISCO packet tracer
- AWS
- Networking (TCP/IP, DNS, DHCP, FTP)
- Python
- IT and technical skills
- Oral Communication
- Working with others
- Problem solving
- Maintained computer hardware and software application
- Advanced troubleshooting
- Customer Service
- Safety Requirements
- Charging Port Repair
- Screen Repair
- Camera Repair
- Screen Replacement
- Network Troubleshooting
- Water Damage Repair
- Battery Replacement
- Expert Diagnostics
- Warranty processing
- Data Recovery
- System updates
- Software Debugging
- Mobile Device Management
- 3D Modeling Expertise
- UAV Traffic Management
- UAV System Troubleshooting
- Flight Log Documentation
- Infrastructure Inspection Techniques
- Obstacle Avoidance Techniques
- Remote Sensing Applications
Websites
Coursework
- Advanced Network Analysis and Design
- Advanced wireless security
- Cloud infrastructure and virtualization
- Data Communications and Networking
- Wireless LANs
- IP Telephony
- Mobile Repair
- Electronics Repair
- DJI products Repair
- Quality Control
References
Reference upon request.
Projects
Infrastructure automation using AWS cloud formation (IaaC), 07/2019, There we design a software-based network with number of VPC, Server, Router etc. Using JSON, so that we can use AWS platform to automate how servers are configured, deployed and managed in large infrastructures.
Along with that we will use lambda services in AWS to make our server automatically switch off or on according to the office time Application of IPSec VPN, 04/2019, Secure extension of private network. Confidentiality: Access is limited to authorized users only. Integrity: Data is not altered by unauthorized people. Authentication: User is identified by using username or passwords.
Protection against man-in-middle (re-play attacks) attacks: Attacker cannot spy the data packets between sending and receiving points. Comparing different routing protocols (OSPF and BGP), 05/2019, Configure BGP to exchange routing information with two ISPs. Configure OSPF using the same topology of BGP to compare these routing protocols.
Automatic Electricity Billing, 03/2016, Developed knowledge in MATLab software for the simulation of project. Designed project model of automatic electricity billing. A prototype has been developed and evaluated in an academic environment to assess the system to compare it with the existing meter
Training
- DJI products training, Mississauga, Canada, 05/2022
- Samsung mobile repair training, Mississauga, Canada, 05/2019
- AWS Training , Canada, 03/2018
- Photonics, Jampot Photonics, Kerala, India, 02/2015
- Intern, Hykon Power Electronics Pvt Ltd, Kerala, India, 11/2013
- AutoBotz AVR, Technophilia System USA, Kerala, India, 08/2013
- Entrepreneurship Awareness Camp, NSTEBD, Kerala, India, 08/2013
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Hindi
Limited Working
Timeline
Quality and Repair Technician
DJI
05.2022 - 05.2024
Cell Phone Repair Technician
SBE
05.2021 - 05.2022
Mobile Repair Technician
Samsung Electronics
01.2019 - 04.2021
IT Support Analyst
Inspiren Tech Pvt. Ltd
08.2016 - 08.2017
Post graduate diploma in Wireless Networking -
Lambton College
Bachelor of Engineering in electronics and communication -
Amal Jyothi College of Engineering