LOVEPREET S.
Toronto,ON
Summary
Dynamic and detail-oriented IT professional with a robust background in troubleshooting, installation, repair, and customer service. Proven track record of delivering exceptional technical support and ensuring customer satisfaction. Adept at diagnosing and resolving complex technical issues, with hands-on experience in telecommunications, IT systems, and network equipment. Eager to leverage my technical expertise and analytical skills to contribute to company goals and drive operational excellence.
Overview
5
5
years of professional experience
Work History
Rogers Wireless & Cable Network Technician
Wirecomm Systems Inc.
11.2022 - 08.2024
- Set up cable TV, high-speed internet, digital TV, and home phone services, making sure everything worked smoothly for customers
- Diagnosed and corrected technical problems to ensure customer satisfaction
- Provided friendly customer service by addressing concerns promptly and professionally
- Performed regular maintenance and upgrades to keep systems running efficiently
- Managed security operations for [Number] computers in network, related systems and maintenance protocols.
Technician
Bell
10.2022 - 11.2022
- Company Overview: Field Service
- Utilized test equipment and software to troubleshoot telecommunications systems
- Diagnosed and repaired fiber optic, copper, and wireless systems
- Learned fiber splicing and fusion for installation
- Field Service
Freelancing IT Technician
IT Tech Savvy
01.2022 - 08.2022
- Installed access points and IT equipment at various sites
- Troubleshot IT equipment such as switches and routers remotely
- Installed and configured access points and IT equipment at various client sites
- Troubleshot and resolved issues with network equipment such as switches and routers remotely
- Provided on-site and remote technical support to clients, ensuring minimal downtime
- Conducted routine maintenance and updates on IT systems to enhance performance and security
Customer Service Associate & Server
Bon Service
07.2021 - 08.2022
- Prepared meal ingredients and assisted kitchen staff
- Delivered exceptional customer service by promptly addressing customer inquiries and resolving issues
- Assisted in preparing meal ingredients and ensured timely and accurate order delivery
- Maintained a clean and organized dining area, enhancing the overall customer experience
Machine Operator
Altium Packaging Inc
09.2020 - 12.2020
- Monitored and adjusted machines to eliminate malfunctions
Call Centre Agent
Securassure
09.2019 - 09.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Guided customers through purchasing decisions, enhancing their overall experience
- Managed high-volume calls efficiently while maintaining a positive and professional demeanor
- Documented customer interactions and feedback to improve service quality and processes
Education
Associate of Science - Micro-Computers And Networking Systems
Herzing College
Montreal, Qc11.2021
Secondary School - Science And Maths
Dr. R.P.S.D School
Barnala, Panjab01.2018
Skills
- Azure
- CISCO
- CISCO Packet Tracer
- Cloud Services
- SQL
- DHCP
- DNS
- Firewall
- ACL
- Group Policy
- Hyper-v
- Linux
- OSI Model
- Packet Tracer
- Server Configuration
- Switches
- TCP
- TCP/IP
- VLAN
- VoIP
- Windows Server 2016
- Windows Server 2019
- User control
- Wireless 80211 B
- Wireless 80211 G
- Wireless 80211 N
- Windows XP
- Windows 7
- Windows 11
- MS Active Directory
- MS Exchange
Websites
Languages
English
French
Timeline
Rogers Wireless & Cable Network Technician
Wirecomm Systems Inc.
11.2022 - 08.2024
Technician
Bell
10.2022 - 11.2022
Freelancing IT Technician
IT Tech Savvy
01.2022 - 08.2022
Customer Service Associate & Server
Bon Service
07.2021 - 08.2022
Machine Operator
Altium Packaging Inc
09.2020 - 12.2020
Call Centre Agent
Securassure
09.2019 - 09.2020
Associate of Science - Micro-Computers And Networking Systems
Herzing College
Secondary School - Science And Maths
Dr. R.P.S.D School
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