Summary
Overview
Work History
Education
Skills
Timeline
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Mark Joshua Ocampo

41 Midholm Dr, Scarborough,ON

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Senior Advisor - Home Solutions

Best Buy
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted employees in setting achievable goals and creating realistic action plans for personal and professional growth.
  • Exceeded sales targets through strategic planning and coaching

Geek Squad Agent

Best Buy
09.2022 - 11.2022
  • Enhanced customer satisfaction by efficiently installing and configuring products in home and companies.
  • Provided solutions to problems in products installations
  • Achieved safe driving records by consistently following traffic rules and regulations.

Home Solutions Advisor

Best Buy
07.2022 - 09.2022
  • Enhanced customer satisfaction by providing personalized home solutions tailored to individual needs.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.

Product Process Specialist

Best Buy
05.2017 - 06.2022
  • Maintained adequate stock of inventory by conducting frequent inventory counts.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Stock Clerk

No Frills
11.2015 - 04.2017
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.

Education

Diploma - Automotive - Motive Power Technician

Centennial College
Scarborough, ON
09.2022

High School Diploma -

Blessed Cardinal Newman Catholic High School
Scarborough, ON
06.2016

Skills

  • Sales expertise
  • Time Management
  • Interpersonal Skill
  • Leadership
  • Problem Solving
  • Coachable
  • Punctual
  • Adaptability
  • Respectful

Timeline

Senior Advisor - Home Solutions

Best Buy
11.2022 - Current

Geek Squad Agent

Best Buy
09.2022 - 11.2022

Home Solutions Advisor

Best Buy
07.2022 - 09.2022

Product Process Specialist

Best Buy
05.2017 - 06.2022

Stock Clerk

No Frills
11.2015 - 04.2017

Diploma - Automotive - Motive Power Technician

Centennial College

High School Diploma -

Blessed Cardinal Newman Catholic High School

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Mark Joshua Ocampo